Jay Patel Email & Phone Number

Cambridge, On, Ca

Cambridge, Ontario, Canada

Provided Level 1 and Level 2 support for 150 phase pace clients across Canada, this includes Heath clients with High SLA, answered calls on queue and worked on ticketing System to support users with their incoming request. Commended for quickly resolving complex issues including system crashes, network Slowdowns, connectivity issues, virus infection and password resets.Supported users to their third-party software’s such as QuickBooks, CaseWare, I Manage tools, GP and MP financing software, Cheque Scanner software’s and MS products as Excel, One drive, SharePoint file manager and MS access. Recovered lost files for users when needed using backup managers, provided guidance for users to securely save their work and help them understanding on how backup system works. Support remote users with their VPN connectivity issue and network drive connectivity issues.Experience supporting Virtual Infrastructure build up on VMware and Hyper-V. Setup Virtual machines as per ticket request using VCenter and other VMware tools. Performed cloning as needed for server, setup workstations using VMware Horizon.Utilize Lenovo’s IMM and HP ILO to troubleshoot server down issues.

Ontario, Canada

• Deployed servers, switches and routers for clients as neededPerformed migration such as 0365 migration, Exclaimer cloud migrationActive directory migration and software migrations for QuickBooks,Cares ware, R-Trian, GIS.• Recommend potential products/services to management by colleting customer information and analyzing customer needs.Deployed azure active directory services and setup 0365 Admin portal.• Performed routine check for Veeam Backup, Datto Backup, Windows Backup Manager. Worked with ConnectWise and ServiceNow ticketing board system. Prioritise the tickets as per SLA and workedon multiple issues to meet the deadline.• Performed Emergency repairs onsite such as no internet onsite, Printer issues, UPS issues, Hard drive and RAM failure on BareMetal servers when necessary leading to a customer satisfaction in large part to short-notice rapid service.• Performed client changes after hours to meet the necessary requirementsand resolved unexpected issues. Worked on a scheduled oncall rotation.• Performed network changes as needed, setup VLANS, Static routes on CiscoSwitches, setup policies and rules on firewall, experience using FortiGate,SonicWALL and WatchGuard.

Cambridge, Ontario, Canada

• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution • Level 2 point of contact for more than ten thousand end users. • Managed, Repair and configured IBM I Series integration on daily basis for business need. • Providing advanced technical troubleshooting of hardware and software issues including root cause analysis • Identified and evaluated potential threats and vulnerabilities. • Examined and evaluated computer software and hardware to uncover access attempts. • Areas of support include the LAN, MAN, WAN, VLAN, Firewall, WIFI and Optical solutions • Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects.

Guelph, Ontario, Canada

• Troubleshoot all software/hardware/network issues that arose on daily basis • Installed and configured computer software’s with require software policies and standards. • Successfully repaired and managed different Xerox printers. • Research client's issues in a timely manner and follow up with the customer recommendations and action plans. • Assisted IT Manager on resolving server issues and server upgrades. • Responsible for implementing and maintaining system security and configurations of 12 company servers while providing IT support, to include planning, software and hardware configuration to 150 end-users.

• Exceptional customer service and retail experience • Responsible for inventory, order, receiving orders and restock incoming goods• Ability to think critically and work independently or as a member of the team• Meet sales target effectively and trained new employees to make them familiar with regular trade

Burlington

• Follow internal security procedures to ensure client confidentiality• Compiled, sorted and verified the accuracy of data before it entered• Located and corrected data entry errors, or reported them to supervisors

Gujarat, India

• Monitored system performance and diagnosed software/hardware problems with performance monitor.• Troubleshoot, analyze and resolve computer problems related to both hardware and software.• Installed, configured, and upgraded the following operating systems and applications: Windows NT, Windows 7/8/10, Linux, Outlook, Microsoft Office, and NetWare 3.x/4. x.• Performed daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media• Responsible for applying security updates and patches on desktops and laptops• Utilized TCP/IP, VLAN's, Remote Access, DHCP, and DNS networking fundamentals• Configured Wi-Fi /routers with the entire team to houses and apartments

Education record

Dip, Computer And Information Systems Security/Information Assurance