•Conducted threat analysis by monitoring 6000+ endpoints and servers for breaches, including triaging MSSP alerts, and conducted thorough investigations.• Managed SIEM tools, DLP, EDR and XDR for automated incident management, improving root cause analysis and response.• Executed vulnerability management tasks by performing cybersecurity audits, firewall checks, and network scans to ensure compliance.• Successfully managed and resolved cyber incidents, resulting in a 90% decrease in security threats, while ensuring patch management processes were up to date.• Developed and followed incident response plans, documenting procedures and deliverables in alignment with IT standards and service levels related to infrastructure.• Established and upheld security policies, guidelines, and SOPs, ensuring compliance with Zero Trust Security principles and vendor management standards.• Stayed updated with the latest developments in cybersecurity, infrastructure automation, and AI/ML through continuous training and professional development activities. Provided tier 3 support for security incidents and escalated issues as necessary to ensure the security of organizational technology and member information.

• Administered Microsoft Security practices using Active Directory, Azure AD, and Office 365 Online groups, maintaining security standards and compliance including adherence to backup and disaster recovery protocols.• Managed and resolved 800+ monthly service tickets, ensuring the smooth operation of company infrastructure.• Diagnosed and resolved LAN/WAN, Active Directory, and LDAP issues, implementing security policies and GPOs.• Installed, managed, and updated software on organizational systems, ensuring adequate security measures were inplace and providing end-user support as needed.• Led a successful migration project to Microsoft 365, ensuring security compliance and user productivity, while alsoresearching and implementing new solutions related to business applications, networking, and cybersecurity.

• Diagnose and resolve technical problems encountered by end users. • Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues. • Consult internal software, tools and guides, to research issues and implement solutions. • Deliver exceptional customer experience while staying within our support scope guidelines.