Jay Perry Email & Phone Number

Excelling and advancing in a variety of roles over my career, I have more than 17 years of combined experience directing and managing people, developing strategic and tactical plans, as well as business and technical processes associated with Service Desk and IT Service Management in a healthcare environment. Some of my areas of expertise include:LeadershipI possess strong interpersonal and relationship building skills with the ability to communicate with executives, senior management, internal departments, and external organizations, disseminating information and promoting results. I have the experience to accurately analyze situations and reach productive decisions based on real-world experiences. I routinely collaborate in problem resolution, interact extensively with IT and hospital leaders, and build strong partnerships with vendors.I develop staff proficiency to achieve optimal performance by sharing knowledge as coach and mentor, by recognizing individual contributions, and by providing constructive feedback when necessary. I delegate effectively by sharing authority and responsibility with others to move decision making and accountability downward through the team, enabling individuals to stretch their capabilities and accomplish the business unit’s strategic priorities.IT Service ManagementI utilize my comprehensive knowledge of IT Service Management (ITSM) processes, tools, technologies, and industry best practices to develop solutions with an emphasis on delivering value, while aligning management and process objectives with business requirements and outcomes. I have achieved the following certifications:• ITIL Service Management Foundation• ITIL Service Design• ITIL Service Strategy• ITIL Service Operations• ITIL Service Offerings & Agreements• ITIL Continual Service Improvement• KCS v6 PrinciplesBusiness IntelligenceI possess solid analytical skills that result in effective management of multiple tasks, priorities, and the ability to meet deadlines. I am capable of translating business analysis into definable processes and the capacity to lead projects using structured methodologies to successfully achieve organizational, department, and team goals.I have the skills to conduct quality benchmarks and assessments in IT and healthcare industries. I am proficient in evaluating key performance indicators and analyzing statistical data and trends related to operational effectiveness to develop strategies and implement improvement plans.

Listed skills include It Service Management, Itil, Service Desk, Service Management, and 14 others.

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  Arizona State University

  Aerospace, Aeronautical And Astronautical Engineering