Jay Perry Email & Phone Number

Nova Scotia, Canada

• Design, creation, and implementation of middleware from the ground up.• .NET/C# development • Powershell. • Significant knowledge in at least 1 other mainstream programming language • Working with Github, Azure Durable Functions, CosmosDB, and Azure infrastructure.• CI/CD and Automation mindset • Leveraging APIs such as VMware Cloud Director, Nerdio, SentinelOne and others.• Quality control testing• Realtime production support, troubleshooting, and bug fixes.• Mentoring teammates.• Highlighting intercompany communication issues to enhance productivity.• .NET 8• Creation of API and Swagger documentation.• Blazor Server, HTML, CSS and creation of backend to create a full stack solution.• Visual Studio 2022.• Clickup.• Terraform• Ability to work diligently in a remote setting.• Scrum and interdepartmental meetings.

Nova Scotia, Canada

• Scripting tools to provide functionality and automation using bash, python, groovy, and PowerShell.• Working on the security team to create and review policies and documents.• Researching, demoing and advisement of security solutions.• Reviewing security concerns within change management requests.• Deploying new apps and websites, as well as creation of tools to help automate the process.• Creation and management of multiple development, QA, and production environments.• Working closely with development and QA to help debug issues.• Instillation and administration of Linux and Windows servers.• Administering, setting up, and securing mail servers.• Installing and working with Redis, Rabbit and other software.• Configuration of load balancers.• Utilizing tools such as ELK and Logic Monitor to prevent and resolve issues.

• Leading a team of technical engineers. • Integrating QRadar into environments, to collect all logs and network flows from a very vast selection of scanners, IDS/IPS, firewalls, as well as other server and networking devices. • Working with log4j, mbeans, and log files to test, isolate, and resolve critical issues. • Collecting heap dumps and hist files for in-depth assessment. • Conducting in-depth troubleshooting and performance analysis of the Linux operating system, and applications. • Troubleshooting web applications. • Working with postgres databases. • Troubleshooting server hardware issues, ordering parts, submit RMA requests and working with hardware vendors. • Creating virtual environments to recreate client environments, and reproduce issues. • Troubleshooting network related issues. • Working with healthcare providers, energy firms, retail organizations, utility companies, financial institutions, government agencies, educational institutions, among others. • Reporting, responding, and tracking of all issues and bugs via ticketing systems. • Writing technical documents, and creating video content, outlining proper use and troubleshooting techniques. • Creation of training materials for QRadar Support Engineers. • Assisting in security related investigations when clients question the results of the product. • Assisting in setting up rules, searches, and reporting, so clients can show compliance standards are being met to management.

• Administering over 450 UNIX and Windows server, plus assisting in monitoring and the support of 1000’s of network devices. • Account creation and removals on remote Solaris and AIX servers via SSH. • Checking logs on Solaris, AIX and Windows servers remotely. • Restarting server remotely though APC UPS’s, remote desktop, SSH, VNC, etc. • Adding and revoking NFS link permissions. • Resetting passwords and other active directory support. • Scripting tools to help monitor, report, and administer. • Responsible for remote and local back ups. • Auditing & Reporting; daily, monthly and quarterly. • Creation of training documents and documenting policies and procedures. • Training of new staff. • Experience with using and some configuring of RSA, Netapp, Net Backup, Remedy, Service Center, Cognos, Big Brother, IBM Director, Tivoli, Open View, and Cisco. • Ordering parts from manufacture and setting up service calls for remote devices. • Testing, helping implement and train users with a new service center solution. • Taking part in weekly team meetings with different teams.

• Troubleshooting mainframe & client/end user apps remotely. • Closely following policies and procedures to escalate priority issues in a efficient manner. • Creation of training documentation. • Working both in office as well as, from home on a daily basis. • Simultaneously working for multiple corporate IBM accounts.

• Experience with Orion, IConnect, Cisco, Pix, and more. • Configuring and troubleshooting modems and routers remotely. • Troubleshooting sat phones, pagers, and VoIP phones • Configuring firewalls • Troubleshooting Satellite dishes and equipment • Troubleshooting clients PC’s & apps • Troubleshooting clients network equipment.

• Experience with Orion, IConnect, Cisco, Pix, and more. • Configuring and troubleshooting modems and routers remotely. • Troubleshooting sat phones, pagers, and VoIP phones • Configuring firewalls • Troubleshooting Satellite dishes and equipment • Troubleshooting clients PC’s & apps • Troubleshooting clients network equipment.