Jay Peter Guzman

Jay Peter Guzman Email and Phone Number

Deputy Manager Operations at WNS Global Services Philippines @
Jay Peter Guzman's Location
Metro Manila, National Capital Region, Philippines, Philippines
Jay Peter Guzman's Contact Details

Jay Peter Guzman personal email

About Jay Peter Guzman

Ten years of leadersip and management experience and expertise in customer service, back office, sales and dispute management. Background in process improvement through data and rootcause analysis.

Jay Peter Guzman's Current Company Details
WNS Global Services Philippines

Wns Global Services Philippines

Deputy Manager Operations at WNS Global Services Philippines
Jay Peter Guzman Work Experience Details
  • Wns Global Services Philippines
    Deputy Manager Operations
    Wns Global Services Philippines Apr 2017 - Present
    Eastwood City
  • Afni Philippines
    Team Lead
    Afni Philippines Apr 2015 - Present
    - Handle Chat support for one of the best Telco Companies in the United States.- Manage a team of 14 Agents.- Take escalated chats.- Submit daily and weekly reports to the Operations Manager.- Ensure accuracy of agent's payroll data.- Ensure all KPI goals are met according to client specifications.
  • Hinduja Global Solutions Philippines
    Team Lead
    Hinduja Global Solutions Philippines Sep 2012 - Apr 2015
    Quezon City
    - Supervision of 13 Customer Care Professionals- Handling of Escalated Calls- Assist subordinates for more efficient issue resolution- Ensure all KPIs are met- Submit daily, weekly and monthly Team performance reports to the Operations Manager.
  • Stellar Global Solutions Philippines
    Senior Team Lead
    Stellar Global Solutions Philippines May 2008 - Sep 2012
    Cubao, Quezon City
    -Working hand in hand with the Operations Manager in managing the daily operations through continuous data analysis and performance management.-Process update, development and implementation for operaitons
    View

Jay Peter Guzman Skills

Team Management Call Centers Process Improvement Service Delivery Customer Satisfaction Team Leadership Customer Experience Contact Centers

Jay Peter Guzman Education Details

Frequently Asked Questions about Jay Peter Guzman

What company does Jay Peter Guzman work for?

Jay Peter Guzman works for Wns Global Services Philippines

What is Jay Peter Guzman's role at the current company?

Jay Peter Guzman's current role is Deputy Manager Operations at WNS Global Services Philippines.

What is Jay Peter Guzman's email address?

Jay Peter Guzman's email address is te****@****hoo.com

What schools did Jay Peter Guzman attend?

Jay Peter Guzman attended University Of The Philippines.

What skills is Jay Peter Guzman known for?

Jay Peter Guzman has skills like Team Management, Call Centers, Process Improvement, Service Delivery, Customer Satisfaction, Team Leadership, Customer Experience, Contact Centers.

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