Deputy Manager Operations
Current
Wns Global Services Philippines
Apr 2017 - Present
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Jay Peter Guzman Email & Phone Number
Deputy Manager Operations
at
WNS Global Services Philippines
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 100%
Current company
WNS Global Services Philippines
Role
Deputy Manager Operations
Location
Metro Manila, National Capital Region, Philippines
Who is Jay Peter Guzman? Overview
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Quick answer
Jay Peter Guzman is listed as Deputy Manager Operations at WNS Global Services Philippines, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Jay Peter Guzman.
Jay Peter Guzman previously worked as Team Lead at Afni Philippines and Team Lead at Hinduja Global Solutions Philippines. Jay Peter Guzman studied at University Of The Philippines.
Profile bio
About Jay Peter Guzman
Ten years of leadersip and management experience and expertise in customer service, back office, sales and dispute management. Background in process improvement through data and rootcause analysis.
Listed skills include Team Management, Call Centers, Process Improvement, Service Delivery, and 4 others.
Current workplace
Jay Peter Guzman's current company
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Wns Global Services Philippines
4 roles
Jay Peter Guzman work experience
A career timeline built from the work history available for this profile.
Team Lead
Afni Philippines
- Handle Chat support for one of the best Telco Companies in the United States.- Manage a team of 14 Agents.- Take escalated chats.- Submit daily and weekly reports to the Operations Manager.- Ensure accuracy of agent's payroll data.- Ensure all KPI goals are met according to client specifications.
Team Lead
Hinduja Global Solutions Philippines
- Supervision of 13 Customer Care Professionals- Handling of Escalated Calls- Assist subordinates for more efficient issue resolution- Ensure all KPIs are met- Submit daily, weekly and monthly Team performance reports to the Operations Manager.
Sep 2012 - Apr 2015
Senior Team Lead
-Working hand in hand with the Operations Manager in managing the daily operations through continuous data analysis and performance management.-Process update, development and implementation for operaitons
May 2008 - Sep 2012
1 education record
Jay Peter Guzman education
FAQ
Frequently asked questions about Jay Peter Guzman
Quick answers generated from the profile data available on this page.
What company does Jay Peter Guzman work for?
Jay Peter Guzman works for WNS Global Services Philippines.
What is Jay Peter Guzman's role at WNS Global Services Philippines?
Jay Peter Guzman is listed as Deputy Manager Operations at WNS Global Services Philippines.
Where is Jay Peter Guzman based?
Jay Peter Guzman is based in Metro Manila, National Capital Region, Philippines while working with WNS Global Services Philippines.
What companies has Jay Peter Guzman worked for?
Jay Peter Guzman has worked for Wns Global Services Philippines, Afni Philippines, Hinduja Global Solutions Philippines, and Stellar Global Solutions Philippines.
How can I contact Jay Peter Guzman?
You can use AeroLeads to view verified contact signals for Jay Peter Guzman at WNS Global Services Philippines, including work email, phone, and LinkedIn data when available.
What schools did Jay Peter Guzman attend?
Jay Peter Guzman studied at University Of The Philippines.
What skills is Jay Peter Guzman known for?
Jay Peter Guzman is listed with skills including Team Management, Call Centers, Process Improvement, Service Delivery, Customer Satisfaction, Team Leadership, Customer Experience, and Contact Centers.
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