· Lead operations across four terminals (two in Nashville, in person, and two in Mississippi, remotely), ensuring the attainment of daily and long-term operational goals and customer satisfaction through effective expectation management and responsive issue resolution.· Serve as a terminal contact for work colleagues across all levels, from other terminal personnel and drivers to upper management, participating in regional teams to provide logistics services to five Toyota plants and one Subaru plant in the Southeast.· Ensure compliance with local, state, and federal regulations, including Hours of Service (HOS) requirements, while managing company safety and health initiatives at the terminal level.· Emphasize lean operations per Toyota/Subaru requirements, working within a Just-in-Time (JIT) framework, while monitoring key performance indicators (KPIs) such as on-time performance and idle tractor time.· Minimize premium freight expense, optimizing internal coverage while maintaining excellent customer service and adhering to safety standards.· Oversee daily data reporting and record-keeping, including Logistics Management System (LMS) data reviews and tasks associated with trailer/inventory management.· Manage complex logistical challenges associated with border crossings, including handling major delays, managing the FIFO system post-crossing, and ensuring compliance with requirements such as sealed trailers and proper weight distribution.· Utilize multiple software systems, both internal and customer-based, driving efficiency and transparency for our customers and partners.· Participate in the route planning process, ensuring effective resource management and workflow.

Ryder's 9-12 month trainee program for future logistics managers. I completed this program in just under five months and was promoted to Customer Logistics Manager.

•First point of contact for supplier defect issues; managed defect containment, clean points, and collaborated with suppliers on long-term quality solutions.•Monitored KPIs and prepared reports; identified process gaps and recommended improvements.•Analyzed data from audit checkpoints throughout the production process, improving dashboard reporting (MS Applications, Oracle, APEX, Power BI).•Conducted quality audits for third-party teams (TRIGO) and suppliers; ensured compliance with work instructions and safety standards.•Led a term project to establish audit slippage reporting and analyze trends in part containment for improved KPI performance.•Facilitated daily operational meetings and supported supplier interactions, including meetings and plant visits.•Utilized qCAT and SAP for tracking and reporting tasks.•Participated in Gen>NEXT intern program, focused on networking, automation, and IT skills development.

•Created and updated work instructions for Production Control and Logistics processes (manual and software-based) for various automakers, including GM, BMW, Volkswagen, Volvo, and Mercedes-Benz.•Collected time data and set target cycle times for standard processes; managed transition from paper to iPad-based work instructions.•Participated in Continuous Improvement initiatives, including hoshin exercises, 5S pushes, operator training, workshops, and standardized work audits.•Investigated inventory alerts, analyzed demand and part consumption rates, and manually tracked inventory in SAP and Excel during the BMW program launch.•Generated coverage files, communicated with planners and cycle counters to avoid line shutdowns, and created ASNs while monitoring shipments.•Acted as the point of contact for HSE, Quality, and FES teams, participating in audits and interdepartmental projects.•Monitored KPI performance and supported the BMW program launch, including kitting and pre-assembly operations.•Maintained uniform maps and signage and performed Bill of Materials audits at the assembly line.

•Reviewing classroom assignments•Assisting students with homework, projects, test preparation, papers, research and other academic tasks •Working with students to help them understand key concepts, especially those learned in the classroom •Teaching skills to improve academic performance, including study strategies, note-taking skills and approaches to answering test questions •Demonstrating academic best practices for specific subjects and assignments, including research and writing tactics•Developing and distributing teaching materials to supplement classroom lessons, including study guides•Conducting practice tests to track progress, identify areas of improvement and help set goals for exam preparation•Providing students positive and constructive feedback•Offering feedback on progress to students' parents and teachers where appropriate

•Place orders with 31 industry manufacturers when requested items are out of stock•Maintain and receive inventory of stock in warehouse •Determine replacement parts required according to inspections of old parts, manufacturer's reference manuals and software, and customer’s descriptions of malfunctions of units •Prepare sales slips and contracts •Assist with researching and checking up on suppliers with back-ordered parts •Manage shipments and deliveries by researching shipping methods, costs and tracking packages •Complete return, damage and replace orders with manufacturers •Explain technical product or service information to customers •1st in call volume, 2nd in revenue for sales in my department as the newest team member

• Supervised operations of seven runs (~10-15 drivers) between 20+ Greater Minnesota locales and MSP intl airport• Scheduled drivers and vehicles for future runs and coordinated on the road routing adjustments• Helped control labor expense• Provided excellent customer service and served as point of central contact for drivers• Trained drivers on printing maps and manifests, pre-tripping vehicles, completing and filing vehicle maintenance logs, utilizing electronic manifest technology (program on tablet)• Controlled vehicle keys• Organized and reviewed driver transactions—onboard sales, maintenance reports, and incident reports

•Modeled and forecasted standardized test scores for various demographics like income level, race, gender, area code in Central MN school districts using JMP• Created tables, charts and other visualization tools using Tableau software• Produced final report and put on presentation for district officials and math/statistics faculty members