Jay Pidhadiya Email & Phone Number

Australia

• The current full-time role of Customer Liaison Coordinator gave me an excellent opportunity to be the first point of contact for customers, assisting them in connecting to internal service areas and aid in achieving.
• Providing support and overviewing existing individual plans, while being the central person for all internal referrals and responses to changes from the NDIS.
• Assist in the development, signing and implementation of service agreements and service plans.
• Support the professional handling of customer feedback/complaints to ensure best practice service delivery is maintained.
• Assess referrals for service areas to ensure funding eligibility and the ability of MSWA to provide the service.
• Project manage our client’s support arrangements, including documenting processes and implementing a plan that determines the tasks and responsibilities of each party involved.

Western Australia, Australia

Previous full-time role performing operations management duties in round-the-clock, 365 days a year café business. I support teams of up to 6 per shift, ensuring the smooth and efficient delivery of services, whilst ensuring all regulatory compliance to standards and legislation. As much as I love this role, I am keen to move into something more.

Western Australia, Australia

Previous full-time role in helping the store manager run a supermarket business. This role really gave me excellent exposure to what’s it like running a multi-departmental retail business, whereby the achievement sales targets were paramount to the sustainability of the business. I gained excellent skills performing a myriad of frontline and back office.

Western Australia, Australia

Previous leadership role, where I was promoted because of my excellent people skills, coaching 17 staff to be agile in their ability to drive peak performance. Praised by owners for the increased customer satisfaction as patrons enjoyed having exemplary customer service given to them by the staff I trained, supervised and coached. Other key milestones that.

Ahmedabad, Gujarat, India

Before making decision to start anew life in Australia, I built an excellent track record working for one of the world's biggest telco brands. I thrived in this very KPI driven market performing B2B, sales and marketing to business clientele in diverse industries.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Diploma In Business Marketing, Business Marketing

Diploma In Hospitality Management, Hospitality Administration/Management, Pass