Jay Pidhadiya Email & Phone Number

Australia

The current full-time role of Customer Liaison Coordinator gave me an excellent opportunity to be the first point of contact for customers, assisting them in connecting to internal service areas and aid in achieving their defined and funded goals. As much as I love this role, I am keen to move into something more “corporate” where I can take on a new challenge and perform tasks that enable me to take on more responsibility. Key skills/experiences I possess that translate well into a new role include:• Providing support and overviewing existing individual plans, while being the central person for all internal referrals and responses to changes from the NDIS. • Assist in the development, signing and implementation of service agreements and service plans. • Support the professional handling of customer feedback/complaints to ensure best practice service delivery is maintained. • Assess referrals for service areas to ensure funding eligibility and the ability of MSWA to provide the service.• Project manage our client’s support arrangements, including documenting processes and implementing a plan that determines the tasks and responsibilities of each party involved.• Responsive and timely communication with all parties involved. • Ongoing monitoring and nurturing of a team culture that focuses on customer service.

Western Australia, Australia

Previous full-time role performing operations management duties in round-the-clock, 365 days a year café business. I support teams of up to 6 per shift, ensuring the smooth and efficient delivery of services, whilst ensuring all regulatory compliance to standards and legislation. As much as I love this role, I am keen to move into something more “corporate” where I can take on a new challenge and perform tasks that enable me to take on more responsibility. Key skills / experiences I possess that translate well into a new role include:- Take responsible and responsive ownership of daily profitability of business within dynamic environment- Apply excellent leadership skills to coach, mentor and drive teams to be accountable brand ambassadors- Champion “agility” as a mindset and culture to ensure staff are responsive to change and drive success- Use excellent maths skills to make recommendations on costings, budgets and key business financials- Updating of performance reports to support business - Use good judgement to read changing conditions and adjust business to take advantage of fluctuations- Excellent use of company’s computerised systems to manage / administrate supplies and orders- Be a trusted conduit between suppliers and other members of the community to nurture collaboration- Play integral role in social media promotions to innovatively market business and build brand awareness

Western Australia, Australia

Previous full-time role in helping the store manager run a supermarket business. This role really gave me excellent exposure to what’s it like running a multi-departmental retail business, whereby the achievement sales targets were paramount to the sustainability of the business. I gained excellent skills performing a myriad of frontline and back office functions that have prepared me for a new role:- Gained hands-on experience in second in charge “accountability” in a multi-dimensional retail business- Gained excellent exposure to budgets and forecasts, sales reports and tracking of performance- Gained excellent exposure to managing and controlling expenditure, especially dealing with perishables- Leadership in championing accountability amongst teams in properly rotating perishable stock- Leadership in coaching staff to understand the commercial side of business and playing an active role- Gave people key duties to empower them and saw them thrive by taking responsible ownership- Saw 6 of my staff members receive promotions to manage other IGA sites around the state- Played integral role in using my financial skills to make sound recommendations to labour planning- Leadership in handling escalated customer issues and providing resolutions in a timely fashion- Praised for my efforts during periodic stocktake / audits where store was prepared to account for stock- Integral role in ensuring marketing campaign commitments were aligned to what brands paid for- Creation of MS Excel dashboards and reports to illustrate performance to assist with decision making- Recruitment, induction and training of new staff in all aspects of supermarket operations- Championed work safety as a culture and mindset ensuring very minimal incidents during my tenure

Western Australia, Australia

Previous leadership role, where I was promoted because of my excellent people skills, coaching 17 staff to be agile in their ability to drive peak performance. Praised by owners for the increased customer satisfaction as patrons enjoyed having exemplary customer service given to them by the staff I trained, supervised and coached. Other key milestones that demonstrate my professionalism and skills set are:- Applied my “life experience” to intelligently connect and build rapport with diverse restaurant patrons- Leadership in promoting brand to wider community, where company achieved consistent positive turnover- Achieved revenue targets during every year of my tenure with business- praised for my leadership pf staff- Consistency met all my workload requirements and providing best service to new and returning patrons - Received positive feedback from clients, patrons and stakeholders in regard to service delivered- Played integral role in “knowing my staff” and allocating appropriate resources during all trade periods- Excelled at mastering my local competition and what we could do to have a competitive edge

Ahmedabad, Gujarat, India

Before making decision to start anew life in Australia, I built an excellent track record working for one of the world's biggest telco brands. I thrived in this very KPI driven market performing B2B, sales and marketing to business clientele in diverse industries.

Master Of Business Administration - Mba, Business Administration, Management And Operations

Diploma In Business Marketing, Business Marketing

Diploma In Hospitality Management, Hospitality Administration/Management, Pass