Manage the advanced support LEVEL services team for Lantronix Inc. Enterprise support for Lantronix products.

Technical Services - Manager- Managed technical services support team- Maintain internal customer records using 3rd party as well as custom built tools.- Train new employees on processes and products- Maintain Technical Support coverage 24/7/365- Maintain and update extensive documentation library.- Maintain exceptional customer satisfaction Professional Services- Provide technical services for customers and internally to the Sales, Testing and Development groups.- Manage customer system upgrades done manually via web-based meeting service.

Providing IT Services on a consultant and/or hands-on basis for mid-sized web based companies. -LAMP stack server deployment and administration. -Disaster recovery and planning.-Server resource performance analysis and optimization.-Mail server administration.

Development support (Level 2 and Level 3) for IBM mid-to-high end P series servers specifically focused on the Hardware Management Console (HMC). Team lab systems administrator.AIX technical support for mid-to-high end P Series servers with a primary focus on AIX unix system performance and system administration.Certified - AIX Systems Administrator.

Provide help desk support for national pharmacy chain.

Provided tier 1 and tier 2 technical support for Great Works Internet customers.