Helped clients with their Quadient Inspire Flex deployments, solutions, and architecture.Designed and deployed workflows that set up the company to quickly deploy new projects with minimum to zero development on back-end systems. The project uses configuration settings to direct the delivery channels required to deliver the documents to the correct channel.Developed and deployed a Quadient Inspire Suite process to work across different lines of businesses for OptumRx via United Health Group.

Quadient helps companies communicate with their customers and employees. It empowers organizations to create stronger engagements with timely and relevant communications. As a Neopost Digital Company, Quadient allows business users to develop contextual, highly individualized communications across all channels that span the customer journey. A leader in customer communications, Quadient supports over 1,600 clients and partners in banking, insurance, healthcare, and service providers worldwide.Helped clients implement a strategic enterprise Quadient solution within their organization to introduce new CCM (Customer Communications Management) functionality or migrate from an existing solution. Designed and implemented work, and also helped educate the client as to how to apply best practices, design, and process improvements in addition to ensuring that customer installations and deployments are handled in a time-sensitive and organized fashion.The position is challenging because the product, delivery, and design practices are rapidly evolving along with the software suite.KEY RESPONSIBILITIES:• Solicit functional and/or consulting requirements from GMC clients• Able to work with both customer and GMC team members• Design and document complex implementations• Deliver software implementation and integration services to GMC clients across North America and Canada• Provide application development services to GMC clients • Provide 2nd level support to GMC’s Technical Support team• Author knowledge transfer documentation and present Knowledge transfer to clientsOne of the most rewarding parts of the job is helping customers deploy their processes using best practices and watching the clients learn the software and be able to create and maintain their own processes.

Red Book Connect is an innovative technology solutions company supporting the restaurant, retail and hospitality industries' comprehensive operational needs in a fast, efficient and affordable way. The company offers solutions and products from industry leaders Red Book Solutions, HotSchedules, Macromatix, GoHire and Schoox. Currently serving more than 1.2 million users in over 128,000 locations across 26 countries worldwide, Red Book Connect has offices in Atlanta, Georgia, Denver, Colorado, Austin, Texas, Thessaloniki, Greece, Sydney, Australia and Shanghai, China. Red Book Connect is backed by TPG Growth, the middle market and growth equity platform of TPG, a global private investment firm, and Instawares Holding, a company focused on best-in-class technology serving the restaurant marketplace.• Transitioned the prepress to use PrintNet T (Inspire) by implementing new workflows and processes• Built and trained the base team to automate their core product• Designed and implemented ADSI (an automated shipping tool) into the PrintNet T workflow• Was responsible for the following IT projectso VOIP Phoneso Managed the transition of the datacenter with an upgrade from 2003 to 2008 R2 servers, including changing the datacenter vendoro Managed IT vendor relationshipso Managed Help Desko Redesigned the network to handle increased traffic and devices

RR Donnelley is an international leader in printing and mailing.• Manage 25 employees• Develop budget, evaluate and purchase PrintNet T software and hardware• Develop change plan and transformation process to PrintNet T software• Designed and implemented software pilot test• Trained employees on new software and processes• Implemented and oversaw Visual Basic Software as helper applications to PrintNet T• Designed data flow in conjunction with process flow for the PrintNet T software implementation• Established working relationships with vendors• Continued development of the PrintNet T application and integration• Software development of VDP Console as a helper application of PrintNet T• Programmer for large projects when needed (on demand)• Compuset and HP Extream• Designed from concept to implementation many software applications from both internal and external resources• Worked with vendors• Helped departments develop applications that worked across the departments to allow accurate data interaction among them• Developed software and process to reduce manual labor in fulfillment process, which saved the company over $200,000 annually.• Maintained software applications on the mainframe and MS Access & Excel• Developed then migrated Mainframe DB2 applications to MS Access & SQL Server• Trained interns on the use of the mainframe and applications