Senior Operations Leader with solid reputation for change, turnaround, and process improvement to ensure timely delivery of products and services. My brand of approachable leadership instills trust and integrity in the workplace, naturally improving job performance, quality of work, and collaborative creativity. With more than 20 years of leadership in operations and business building, I have had the opportunity to strengthen and develop policies, programs, and systems that transform organizations in the healthcare/pharmaceutical industries. I fix things. As a teenager working summers in a lumber yard, I was always assigned the toughest job because I always got it done right. This same work ethic still drives me to turn around underperforming operations today. I make tough decisions with a sense of urgency and compassion. My ability to create efficiencies through LEAN daily management, technology optimization, and cross-functional collaboration is of value to any manufacturer or customer-focused organization in need of breaking down barriers to achieve business growth, increase revenues, and bolster the bottom line.Career Highlights:✓ Instilled a culture of collaboration along with a clearly defined program of P&L management, customer service, and sales operations to reverse years of underperformance and create a consistently top-performing region.✓ Integrated 2 vastly different work cultures following a $2 billion merger, maintaining morale through disruptive change while making continued financial gains and preserving customer relationships.✓ Reversed underutilization of a technology system, increased customer fulfillment productivity, and improved frontend processes while restoring workplace satisfaction, customer survey results, and EBITDA.Jay PalinOperations Excellence – Process Improvement – Revenue Building – Customer Service – Financial Acumenjrpalin324@yahoo.com