Jay R Simon

Jay R Simon Email and Phone Number

Service Delivery Ops Specialist
Jay R Simon's Location
Calabarzon, Philippines, Philippines
About Jay R Simon

Service Delivery Ops Lead with more than eleven years of experience in people management and service delivery to large global vendors on information and technology, travel (reservations and booking management), telecommunication and health industries supporting multiple channel platforms (phone, email and chat). Specializes in strategic management to attain project specific SLAs and KPIs by collaborating with cross-functional team across the globe. With a vast portfolio on both Operations and Quality Assurance.

Jay R Simon's Current Company Details

Service Delivery Ops Specialist
Jay R Simon Work Experience Details
  • Accenture
    Service Delivery Ops Specialist
    Accenture Sep 2017 - Jan 2023
    Philippines
    Responsible for daily supervision and management of the project handling the following:- Payments, marketing, sales tax and account management for app developers, domains registration and management, country-specific local inventory for consumer goods sold via our client (Total FTE: 140)
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  • Concentrix
    Team Manager
    Concentrix Mar 2015 - Aug 2017
    Manila, National Capital Region, Philippines
    - Managed a minimum of 25 FTEs ensuring smooth delivery of services to end users while maintaining high service level agreement (American Mobility Account)- Handled red flag travel account with significant CSAT and Quality improved metrics.Appointed as client focal contact for the account's overall performance.- Maintained high level of Quality compendium adherence for a US Telco Account.
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  • Resultscx
    Quality Assurance Supervisor
    Resultscx Nov 2012 - Jan 2015
    Manila, National Capital Region, Philippines
    Handled a team consist of 26 quality professional consultants covering a radio satellite account for four LOBs (Inbound, Outbound, Care and Retention).
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  • The Minacs Group
    Quality Assurance Specialist
    The Minacs Group Nov 2010 - Nov 2012
    Manila, National Capital Region, Philippines
    Achieved quality assurance objectives by contributing information and analysis to strategic plans and reviews and preparing and completing action plans.Prepared quality documentation and reports by collecting, analyzing and summarizing information and trends.

Jay R Simon Education Details

  • Central Luzón Doctor'S Hospital Educational Institution
    Central Luzón Doctor'S Hospital Educational Institution
    Public Health/Community Nurse/Nursing

Frequently Asked Questions about Jay R Simon

What is Jay R Simon's role at the current company?

Jay R Simon's current role is Service Delivery Ops Specialist.

What schools did Jay R Simon attend?

Jay R Simon attended Central Luzón Doctor's Hospital Educational Institution.

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