Jay Rahuman Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

Accountable for leading the Retail and Builder Services team in providing our customers with a premium quality experience which is aligned to the Fisher & Paykel’s strategic focus and brand. Core accountability for managing the relationship with all core stakeholders internal and external.

Auckland, New Zealand

• Floor walk and provide support to consultants in the Global Support Centre
• Take customer escalations and complaints, attempt to resolve appropriately.
• Supervise real time queues and ensure consultants productivity and adherence is at the appropriate level
• Handle any unplanned shrinkage and shift adjustments when required, advising the Team Leader of change
• Monitor queue resourcing ensuring balance of SLAs across all queues and escalating for extra resourcing from other areas as required.
• Monitor the email queues ensuring SLAs are met and productivity targets achieved

I was offered the opportunity to look after the Digital Team as an Acting Team Leader for 3 weeks to cover the Team Leader who was on Annual Leave. The role required me to go through coaching sessions, side by side trainings, chat quality, case/ email quality, assist with escalations, and most of all be available for the TEAM when they needed assistance or.

Auckland, New Zealand

Acting Supervisor Role - Customer Relations

Auckland, New Zealand

After Sales Support - Technical and Customer Experience

Auckland, New Zealand

Provisioning Mobile and Fixed Line & Broadband Connections for Business customers. Providing post sales support to fix or resolve connection issues and product issues. Be up-to date with monthly promotions for Mobile and Fixed Line connections. Good product knowledge. Ensure accuracy and attention to detail with all Vodafone systems including Siebel, TPII.

Auckland, New Zealand

Customer Service - Answering inbound calls for Business Teams and Retails stores. Providing the best solution to maintain First Call Resolution percentage. Answer general technical and sales queries. Passing potential sales leads to Business Teams. Escalating issues to the Escalations Team or the Business Managers. Duties include:Troubleshooting Broadband.

Auckland, New Zealand

Providing Tier 1 Technical Support for Fixed Line and Broadband customers.Logging faults or tickets for issues those can't be fixed for the technicians who can fix them by visiting the site. Used to be thorough with Vodafone Systems like TPII, Chorus Gateway, Wireline and Basic Clarify.Duties include:Troubleshooting Broadband and Home Phone issuesModem.

Mount Wellington, Auckland

TRANSCO International (NZ) LTD is a company based in Auckland which provides international cargo services. (Volunteer Job)Duties include:Welcome the customersResponding to customer queries Checking and Responding to emailsAnswering phone callsData EntryMaintaining tidiness of the workplace Assisting with managing office suppliesMulti-TaskingCommunicating.

Colombo, Sri Lanka

HSBC GSE Colombo – HDPL is known as the HSBC Data Processing Limited which is a data processing centre that provides global service.Duties Include:Check daily transactions according to the trigger factorsResearch about the individual or the entity which is found Check whether any blacklisted countries have been involved in the transactionCheck whether the.

Colombo, Sri Lanka

Sri Lanka Rupavahini Corporation is the national television channel/ media channel in Sri Lanka, a channel which plays a major role in the Sri Lankan media. The SLRC has got different channels under its banner for the languages such as English (Channel Eye/ NTV), Sinhala (Rupavahini), and Tamil (Nethra TV).(Part Time)Duties include:Hosting reality.

Colombo, Sri Lanka

Creative Visual Technologies (PVT) Ltd is one of software solutions companies, which provides more practical cost effective ICT solutions for any kind of business.Duties Include:Monitors, plans, and coordinates the distribution of client/ server software and service packs.Makes recommendations for new equipment and services to purchase and works with.

Computer Systems Networking And Telecommunications, Level 7 Diploma In Computing

Level 7 Diploma in Computing

Foundations In It, Information Technology, Certificate Iv

Certificate IV in IT