Jay Ramirez Email & Phone Number

New York, Ny, Us

I lead a high-performing team to ensure the reliability and scalability of complex systems, with a focus on the gaming industry. Leveraging my expertise in cloud technologies, automation, and strategic leadership, I drive the optimization of gaming platforms, enhancing user experiences and minimizing downtime. My role involves collaborating cross-functionally, implementing best practices, and fostering innovation to meet the unique challenges of the dynamic gaming landscape. With a proven track record, I contribute to the success of cutting-edge projects while mentoring and inspiring my team to achieve excellence in the ever-evolving world of site reliability engineering.

San Francisco, California, Us

San Francisco, California, Us

Currently supporting, monitoring, and engineering solutions for the majority of game studios in Zynga. Migrated to AWS and converted our 50k+ bare-metal hybrid environment to 6k AWS instances. Responsibilities have aligned with resource management by assigning and measuring project times via Scrums and Change Management.• Full infrastructure support from hardware failures, scripting solutions, down to log management. o Sysadmin, scripting, project management, solution engineering• Company-wide change management and incident response o (ITIL)• Assisted in the implementation of proper Change Management processes for each studio to follow.• Managed the 24/7/365 on-call schedule for team of 8 (US) and team of 8(India).• Evaluated and lead projects in onboarding new studios to our support environment .

San Francisco, California, Us

San Francisco, California, Us

San Francisco, California, Us

Awarded the leadership role over the SRE Tier 1 team at Zynga to help promote an aligned, responsive and growing world class monitoring system for all of our game studios. * Handled the day-to-day scheduling of the entire SRE team.* Evaluated potential new SRE team members.* Responsible for assisting in vision oriented quarterly goals for the team members. * Ensure that all new on-boarding team members are properly trained and well versed in how we use our in-house and vendor tools.* Continued to assist in the technical Site Reliability Engineer roles and responsibilities on a daily basis. (Listed in my previous position)

San Francisco, California, Us

Brought on to provide Linux Administration support for all games throughout Zynga. Adminstering/Monitoring close to 60,000 Linux servers. Provide and streamline work processes throughout the LAMP stack environment by scripting with different languages (Bash, Perl, Python) and providing new strategies on how to make our network more efficient and less prone to down time.* Actively monitor production infrastructure to maintain availability of Games* Pushing configuration changes to deployments and servers using tools like Puppet and Nagios.* Managed our cloud service through RightScale and Cloud.com Administration* Troubleshoot and resolve network server and application issues and responsible for timely Incident Response* Used Splunk to review logs across all our nodes.* Managed DNS, Loadbalancer, Firewall configurations* Worked with Jira Ticketing System to organize work load for user queues

Hired to provide remote and on-site IT support to 130+ users. Implemented and administered company-wide imaging system. Trained employees on network and personal computer security. Collaborated with outside vendors who conducted security and penetration audits on our network. Created retention daily/monthly/annual backup procedures for our core system. Assigned as lead programmer (PowerOn) for the Credit Union. Overseer of VoIP phone system. Managed systemwide imaging system.* Lead Tier 3 Programmer(PowerOn) for on-site programs/reports that were needed for various purposes.* Assigned as the Imaging Administrator and instructed numerous users on our imaging system and how to generate their own reports.* Maintained and used our support ticketing system for issues reported by our users.* Streamlined self troubleshooting procedures for users decreasing work load for IT staff.* Managed patch/updates/backups of 30+ servers. Ensured that the servers were completely up to date and that the patches being applied did not interfere with third party software being used.* Recognized for outstanding user support and received high marks in communication and punctuality