Jay Ray Email & Phone Number

Kolkata, Wb, In

Kolkata Area, India

Since Oct 2015 Reliance JIO Infocomm Limited (ROB-WestBengal-Andaman-Sikkim) Sr.Manager in On-Boarding - Digitalized Operation , Retention , Compliance & Risk Management (CSD). Key Deliverables:  Ensured a 99.99% Regulatory Compliance with TERM score - Under Risk Management Category In-Coordination with all 43 JIo Centres - Warehouse – State office with logistics Support of CAF / SIM & other products & moniting movements till last mile delivery.  Timely… Show more Since Oct 2015 Reliance JIO Infocomm Limited (ROB-WestBengal-Andaman-Sikkim) Sr.Manager in On-Boarding - Digitalized Operation , Retention , Compliance & Risk Management (CSD). Key Deliverables:  Ensured a 99.99% Regulatory Compliance with TERM score - Under Risk Management Category In-Coordination with all 43 JIo Centres - Warehouse – State office with logistics Support of CAF / SIM & other products & moniting movements till last mile delivery.  Timely submission of Database , Cropped images & CAF State TERM Cell through Power BI/SQl/MS.Access Queries & Reporting MIS through MS. Excel – Under Data Analytics  Handling of 2.8Cr Customer Database for WestBengal / Andaman & Sikkim with timely submision of Report to Department of Telecom (DOT – TERM) Timely bulk Periodical Site & user verification has ensured 100% Regulatory compliance on Enterprise Verification  Training on process & compliance to Channel partners & Internal customers for 100% Timely delivery on New projects & other Operational processes as well – Under Learning & Development Category (L&D) Personalised service experience to HNI and elite customers & MNP Customers through Retention strategy Digitalization of Operation & Transformation with retention for Value Churn Management of Corporate & retail custimers to Ensure NPS Overall responsible for delivering P&L to organization / Partner and SLA assurance for customers Periodical engagement with partners to ensure complete Retention , Quality , process & compliance adhereance Show less

Kolkata

Dec 2013–Oct2015 Vodafone East Limited (Bengal KOL & ROB) Assistant Manager - Prepaid Activation & Process Compliance (CS)Key Deliverables: Monitoring Activation Process (152) with activation of TAT 100% CAF Compliance for KOL & ROB Circle monitoring of daily barring & unbarring activity with 100% compliance. Tracking activation of numbers with TAT currently standing @ 99% within an hour Processing CIF / CAF with in TAT @ DHQ  Maintaing of <0.5% doc… Show more Dec 2013–Oct2015 Vodafone East Limited (Bengal KOL & ROB) Assistant Manager - Prepaid Activation & Process Compliance (CS)Key Deliverables: Monitoring Activation Process (152) with activation of TAT 100% CAF Compliance for KOL & ROB Circle monitoring of daily barring & unbarring activity with 100% compliance. Tracking activation of numbers with TAT currently standing @ 99% within an hour Processing CIF / CAF with in TAT @ DHQ  Maintaing of <0.5% doc rejection to ensure faster activatioin and enhanced customer experience. Monitoring of Single IMEI Tracking of compliance process & 100% filenet upload wit in TAT Monitoring bulk compliance by ensuring “ ZERO ”penalties Monitoring of M- pesa operation and documentation, along with daily DHQ operation , A3 level process and compliance management with an actions. Resolving customer complaints on TV-call centre @ 117 for enhance activation efficacy, cSAT Show less

Ranchi Area, India

Jul 2011 – Dec 2013 Vodafone Spacetel, Bihar and JharkhandGrowth PathJul 2011 – May 2013 Senior Executive - Provisioning & CAF Management, Bihar & Jharkhand(Prepaid)May 2013 to Dec 2013 Senior Executive – Outbound - Project-UAT- Self-Help & TRAI Compliance along with Process Compliance (CSG).for Bihar & Jharkhand Key Deliverables: Monitored daily operations on postpaid/ prepaid BAU CRM process Self-help including keyword management enhancement to customer… Show more Jul 2011 – Dec 2013 Vodafone Spacetel, Bihar and JharkhandGrowth PathJul 2011 – May 2013 Senior Executive - Provisioning & CAF Management, Bihar & Jharkhand(Prepaid)May 2013 to Dec 2013 Senior Executive – Outbound - Project-UAT- Self-Help & TRAI Compliance along with Process Compliance (CSG).for Bihar & Jharkhand Key Deliverables: Monitored daily operations on postpaid/ prepaid BAU CRM process Self-help including keyword management enhancement to customer empowerment Implementation of Automatic dialer process thru OB channel Ensurining >80% conversion on the daily outcalling volume Implementation of Revenue based OB model for ensuring partners ROI and 3X ROI for operator’s as well Ensuring 100% adhereances of process compliance as per DOT regulation Launched product as per process compliance for all local & national product UAT , ensured timely delivery. Managed regulatory compliance for QOS, CVC, IMIE cloning, PMR and other requirements for local TERM cells. Analysed with process control on TCCRR and TCPR for compliance management periodically; conducted internal audit for all process for CSG maintenance process compliance. Handled Sox compliance, CISA audit for ID management across all applications & TRAI compliance for CAF-CIF with all T&C details prior to printing; ensured to make it a national best practice by piloting the circle. Show less

Kolkata Area, India

Role: As Sr.Executive of CAF Management & Provisioning in (On-Boarding) CSD from Nov’08 to Jul’11As Sr. Executive in CAF Management & Provisioning for Kolkata & ROWB (Pre &Post) where I was responsible for the entire CAF related activities & daily operations in Provisioning.My Job Profile includes:-CAF MANAGEMENT:  Circulation of MIS with supervising the entire process of CAF Management till Storage. Education to the Channel Partners and CAF Agency on CAF… Show more Role: As Sr.Executive of CAF Management & Provisioning in (On-Boarding) CSD from Nov’08 to Jul’11As Sr. Executive in CAF Management & Provisioning for Kolkata & ROWB (Pre &Post) where I was responsible for the entire CAF related activities & daily operations in Provisioning.My Job Profile includes:-CAF MANAGEMENT:  Circulation of MIS with supervising the entire process of CAF Management till Storage. Education to the Channel Partners and CAF Agency on CAF Management process (Pre & Post).  Analyze the Agency Level Quality of Audit & other Standard Activities for Tracking and non performance denting on a monthly basis as per the Commercial agreements. To Ensure & Monitor compliance of all security related guidelines/Instructions & directions issued by security agencies /DOT/TRAI and Regulatory Dept within the Speculated timeline. Preparation of Bulk (>9) & Multiple (>3and<10) data in MS Access through Specified logical Query & Macro for verification of Bulk and Multiple Connections on a fortnightly basis.PROVISIONING: Number Management System. Finding of defaulter data through D-DUP system for Postpaid before new postpaid activation. Pairing of MSISDN as per the Logic of priced Number & Free number with the help of output files from vendors like Oberthur, Syscom etc. with also Uploading of MSISDNs in HLR & AUC. Provisioning & uploading of customer demographic in Kenan & CRM for Prepaid & Postpaid. Monitoring the barring & unbarring on a daily basis for maintaining the compliance.Achievements at Aircel: Have been achieved more than 99.50% in TERM Audit scores for Kolkata in 2010 & 2011. More than five In-house application deployed in CAF management agency. Certified by the Circle Business Head for Making a Product Dashboard. Certified by the Circle CSD Head & Business Head (BRAVO) for the Re-verification Process. Show less

I Was in charge of Basirhat CELL CITY from Jan 08 to Nov 08.As a Floor Manager I was responsible for the entire floor activities & daily operations. Job profiles include attending the walk-ins, resolving their queries, complain and requests. Daily Login, Report & Complete sheet tracker. Preparation of daily Branch_Operation_Tracker for GK Zone. To ensure 100% Checking & Auditing of CEFs with valid POA & POI. Monthly Channel visit regarding channel awareness… Show more I Was in charge of Basirhat CELL CITY from Jan 08 to Nov 08.As a Floor Manager I was responsible for the entire floor activities & daily operations. Job profiles include attending the walk-ins, resolving their queries, complain and requests. Daily Login, Report & Complete sheet tracker. Preparation of daily Branch_Operation_Tracker for GK Zone. To ensure 100% Checking & Auditing of CEFs with valid POA & POI. Monthly Channel visit regarding channel awareness programs. Updation of Tracker & maintaining the TAT for the unbarring of prepaid account. Maintaining the 100% Floor ambience for Basirhat cell city. Follow up unresolved queries & escalate them to concerned authorities requiring urgent attention within SLA. Show less

Worked there as a Trainee in the Underwriting of Operation processing HUB (Corporate).Job profile: Quality checking of Policies & Endorsements. & Preparation of offline Policies. Preparation of Health endorsements Maintaining the total data of Inward & Outward Daily MIS Preparation, inventory controlling Tracking of Files through inward for maintaining TAT Maintaining a report of Provisional Booking Maintaining the data of record… Show more Worked there as a Trainee in the Underwriting of Operation processing HUB (Corporate).Job profile: Quality checking of Policies & Endorsements. & Preparation of offline Policies. Preparation of Health endorsements Maintaining the total data of Inward & Outward Daily MIS Preparation, inventory controlling Tracking of Files through inward for maintaining TAT Maintaining a report of Provisional Booking Maintaining the data of record Management Preparation of daily MIS for pending cases. Show less

Outsourcing with SECS) Worked as a Customer Support Officer in Customer Support Group (CSG; Preftel Number booking for the DIRECT SALES, CORP SALES, DSA, DST & DISTRIBUTORS.Providing backend solution and current information to the DIRECT SALES, CORP SALES, DSA, DST, DISTRIBUTORS and Hutch shops.Preparation of daily report for preftel number & daily MIS.Payment updation for the customers & re-open the connection.Maintaining the data of Billing complain.Maintaining the data of… Show more Outsourcing with SECS) Worked as a Customer Support Officer in Customer Support Group (CSG; Preftel Number booking for the DIRECT SALES, CORP SALES, DSA, DST & DISTRIBUTORS.Providing backend solution and current information to the DIRECT SALES, CORP SALES, DSA, DST, DISTRIBUTORS and Hutch shops.Preparation of daily report for preftel number & daily MIS.Payment updation for the customers & re-open the connection.Maintaining the data of Billing complain.Maintaining the data of Prepaid complain (Balance related).Checking of Prepaid form & documents.Maintaining the data of new number series.Activation of new Postpaid & Prepaid connection.Monitoring the tagging report with 100% accuracy & tagged % against the Request, Query, complain.Preparation of Tagging report on a daily basis agent wise for DHL & RHLOver all acting as an immediate helping aid to DIRECT SALES, CORP SALES, DSA, DST, Hutch shops, Mobile van & distributors of Kolkata Show less

Where my Job Profile includes:-Maintaining a Data of Every MOC. Maintaining a sales tracking report for different region for every month.Preparation of Daily MIS.Preparation of MIS for every month (Product wise).Preparation of Monthly report for the RM (Regional Manager) in the basis of RS.Process the report online, giving print & dispatch it to the RM.Circulating a sales report on a daily basis.Reconcile the Product report with every week for making a… Show more Where my Job Profile includes:-Maintaining a Data of Every MOC. Maintaining a sales tracking report for different region for every month.Preparation of Daily MIS.Preparation of MIS for every month (Product wise).Preparation of Monthly report for the RM (Regional Manager) in the basis of RS.Process the report online, giving print & dispatch it to the RM.Circulating a sales report on a daily basis.Reconcile the Product report with every week for making a comparative MOC report with product Show less

Executive Mba, Human Resources Management/Personnel Administration, General, A+

Activities and Societies: NA NA

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General

B-Com(H), Commerce

Activities and Societies: Accountacny Honours

Secondary, Hire Secondary