Jay Gotay, Shrm-Cp Email & Phone Number

North Bethesda, Maryland, US

North Bethesda, Maryland, US

North Bethesda, Maryland, US

North Bethesda, Maryland, US

Atlanta, GA, US

• Achievements*
• Developed new training systems within the department to strategically align staff training with store goals for optimal employee engagement.
• Led a team of trainers to successfully fulfill all monthly goals through scheduling and coordination of training plans, events, and integration of operational needs. *Responsibilities*
• Devise and manage comprehensive culture development and training for team members to strategically cultivate an empowering, collaborative work environment for all stakeholders.
• Manage all training projects to demonstrate adept planning and organization skills to create employee engagement activities, identify and set annual training goals, and communicate with business leaders on progress.
• Head application process and talent management for store to identify premier candidates, host interviews, and execute sound hiring decisions based on store needs and objectives.

• Accomplishments*
• Monitored and coordinated inventory to identify potential gaps and arrange for the order, shipment, and delivery of needed supplies.
• Coordinated all operations, organization, and scheduling to demonstrate extensive experience overseeing staff schedules, inventory needs, and customer needs.*Responsibilities*
• Managed daily operations of store to specialize in inventory management, team performance, and organization of orders to streamline all operations and provide premier, timely service to all customers.
• Oversaw cash responsibilities and monies reconciliation to demonstrate financial accounting skills, organization of all financial transactions and records, and accountability.
• Scheduled and led daily shifts to encourage and support optimal staff performance, timely service at all times, and premier organization of orders, inventory, and delivery.

As an employee, I'm required to provide the very best service for our customers. Not only is quick service a priority, but I'm also called to connect with and engage our customers, ultimately leaving them with a positive experience.

• Coordinated scheduling, organization, and facilitation of business mixers, client parties, and other events to ensure all details were accounted for, event supplies were delivered, and all business needs were resolved.
• Liaised with businesses to collaborate on event preparation with subsequent follow-ups with clientele through phone and email communication.

Taught Piano to 10 students, which included effectively and consistently communicating with the students and parents.

Bachelor Of Science (Bs), Psychology

Education record