Jay Richards Email & Phone Number

Cape Town, Wc, Za

Cape Town, Wc, Za

Stellenbosch, Western Cape, South Africa

I currently lead a dynamic team of 50+ professionals, overseeing their performance and development to achieve strategic objectives. Recently, we spearheaded the successful implementation and optimization of the AWS Connect platform, integrating inbound calling and an outbound dialer to enhance customer engagement. Additionally, I led the development of a custom WhatsApp solution on AWS Connect, facilitating effective communication with clients. In my role, I drive the development and implementation of predictive models supporting collections and recoveries initiatives, ultimately delivering better outcomes for both clients and the business. I also manage vendor relationships, contracts, and budget allocations for SaaS solutions and licenses, employing a solution-driven approach to guide effective decision-making and foster innovation.

Cape Town Area, South Africa

IT Manager at Capitec Business Support Centre (BSC) which includes the strategy, change and operational support for the following environments; Collections, Recoveries, Contact Centre, Back Office, ATM & Cash Monitoring/Management and Capitec’s Enterprise Telephony Solution.

Stellenbosch

Manager supporting the operating collections and recoveries businesses within Capitec Bank from a systems, strategy and process perspective.

Stellenbosch

Collections and Arrears Management Business Analyst Team Lead within Capitec Bank. Day to day management of the team, assist and enable improvement in the collections environment from process, function and system perspective. Actively contribute to the collections strategy.

Western Cape

Running, together with the WPMS committee, of the governing body for masters swimming in the Western Cape.

Cape Town Area, South Africa

Program managing implementation of the national staff scheduling system. Includes business and system analysis, change and project management. Design, modeling, training and testing.

Johannesburg Area, South Africa

Business analyst and MI Specialist assisting on the Affordable housing project and creating MI solution for the Nedbank assisted sales program.

Sandton Area, South Africa

Assisting and developing solutions for the Personal Division HR critical HR performance measures reporting to the Exco, Divisions and Government.

Sandton Area, South Africa

Business Analyst (IMBR) – Responsible for BI Lifecycle of HR Reporting. Compilation of Business and System Analysis documentation, Performance Measure Functional and Reporting Specifications.Responsibility Strategy:o Planning of HR performance measures analysis and development.o Assist HR planning with performance measure rollout on EDW (Eskom Data Warehouse).Training:o Training of users on the EDW.Operations / Technical / Project Management:o Analyse, document and implement performance measure solution.o Document and assist developers in performance measure build.o Testing solution on Business Objects.Relationship Management:o Interact with business on behalf of the development house.o Facilitate JAD, presentations, meetings and feedback sessions.o Assist with implementation, rollout and support of solutions.Process Analysis:o Investigate HR data and recruitment cycle within Eskom.o Process Modelling, Information Modelling, UML, Use-Case, Functional Specification, Business Case, Business and Systems Analysis documentation.

Manage all staff and projects.Responsibility Implementation:o All projects implemented to the highest level of quality within project timelines.o Present and handover finished products. Relationship management:o Shareholders.o Customers and suppliers. Operations / Project Management:o Procure, implement within budget.o Manage staff issues and concerns.o Document and publish progress of each project.Design:o Design solutions with architect, meeting customer vision.

Business Analyst (EDH) – Responsible for BI Lifecycle or Generation, Finance, Environment and HR Reporting. Compilation of Business and System Analysis documentation, Performance Measure Functional and Reporting Specifications. Configuration, Integration and Support of solution.Responsibility Strategy:o Planning of Generation and Finance performance measure analysis and development.o Assist Generation and Finance planning with performance measure rollout on EDH (Eskom Data Hub).Training:o Training business users in the EDH solution.o Facilitate handover of responsibility and ownership of solution.Operations / Technical / Project Management:o Generation, Finance, HR and Environmental analyst.o Analyse, configure and implement KPI solution.o Document and obtain Architecture support for KPI solution.Relationship Management:o Generation, Finance, HR and Environmental analyst.o Interact with business on behalf of the EDH.o Get business buy-in for EDH.o Facilitate JAD, presentations, meetings and feedback sessions.o Assist with support and further developments.Process Analysis:o Generation, Finance, HR and Environmental analyst.o Process Modelling Information Modelling, UML, Use-Case, Functional Specification, Business Case, Business and Systems Analysis documentation.o Investigate, Analyse and document the data and energy flow within Eskom.

Senior Manager – Data, MI and BI, IT, Nedbank Personal Loans Division.Responsibility Strategy:o Annual planning of Data, MI and BI initiatives.o Development and management of department budget and strategy. Team Management:o Line manager to MSSQL developers (9) and data analysts (7).o Recruit, train, develop and performance management of team. Operations / Technical / Project Management:o Senior Data Manager – Nedbank Personal Loans (NBPL) Division.o Monthly Metrics, business performance reporting and MI packs. Relationship Management:o Group technology support and service (GTSS), IC, EDW (Enterprise Data Warehouse).o ISolve trainings and recruitment, Bateleur recruitment.o ICentric -Cognos, Synergy Consulting.

VB 6, SQL, MS Office, MS Visio and MS Project. UNIX, Novell and AS400 Scripting

VB 6, SQL, MS Office, MS Visio and MS Project. UNIX, Novell and AS400 Scripting

VB, SQL, MS Office, Visio, Project and Sherwood

Map, Management

Activities and Societies: Swim TeamMAP

Ndit, Information Technology

Activities and Societies: Swim teamNDIT

Matric Exemption