Jay Robertson Email & Phone Number

Portsmouth, England, United Kingdom

Delivering the brands’ investment training programmes and controlling the opening costs to effectively deliver the company’s capital planEnsuring the training plans are fully delivered in line with the brand values and standardsEvaluating and evolving the openings training programme, materials and critical path as agreed with Head of Openings

Developed and launched a new 12-week Manager Induction ProgrammeWorked collaboratively with subject matter experts, suppliers, key stakeholders and training partners to develop and deliver effective retail training interventionsDelivered face to face and online training workshops to retail teams at all levels from Team Member to General Manager as part of their Learning Journey

Directly responsible for the Heartlands estate (consisting of circa 550 businesses across 5 distinct brands including the launch of a new Pizza Carvery concept)Developed and launched a new Remodel Training Programme delivering a 21% uplift in sales and an NPS increase from 71% to 87% - cited in the bestselling book on customer service ‘5 Star Service’ by Michael HeppellMain point of contact between the Central Openings team and the brand team in supporting the delivery of the capital planPersonally opened 39 remodels across the estate

Brighton, United Kingdom

Responsible for a team of 20+ in a business with an annual turnover of over £1,000,000Accountable for cascading all new training initiatives and being the main point of contact between the corporate training team and the district – including leading training sessions for Managers and Team Members regarding new menu changes, conversion/refurbishment projects etc.Launched a ‘Team Trainer’ role within the company and trained the potential trainers on effective coaching and training techniques

Fareham, United Kingdom

Throughout this role I was able to develop my customer service skills and after the first year I was given the opportunity to become a supervisor. This helped give me a strong foundation in building leadership and team management skills. The responsibilities of this role included:• Cash and stock management• Team Management• Premises key-holder (being personally responsible for opening and closing the business)• Ensuring impeccable health & safety and food hygiene practices