Jay Robson Email & Phone Number

St Paul, Mn, Us

Leads team of interdepartmental analysts to deliver on highest-value projects. Established best practices to ensure IT systems support business objectives in a manner that meets the fit, value, and agility required by the business while meeting the cost, complexity, and risk manageable of IT.• Proactively leads collaboration between business and IT for strategic planning and prioritization• Enhance systems efficiency, quality, effectiveness, and profitability by applying best practice analysis techniques with proactive communication and follow-up.• Collaborate with key stakeholders to rework company-wide prioritization process and application of new technologies across multiple business units.

St Paul, Mn, Us

Manage a team of highly skilled software engineers––including a SWOT team which I established to quickly assess and resolve system performance issues and redesign key processing areas as needed.• Improved system performance and stability aligned IT and business resources to release cycle.• Delivered key customer experience improvements in all KPIs.• Completed a mixture of complex projects on time while still stabilizing the system.

St Paul, Mn, Us

Built and aligned executive team on a strategy to implement SAP to the remaining 80% of the business within a year. • Overcame resistance and difficulties in getting executives involved, to embrace change––with new process vs. 50-year-old legacy systems––to accept and support a major SAP project that would not be going live for 3 years.• Represented the business requirements and remained steadfast and strong despite pressure to compromise by implementation partner.

St Paul, Mn, Us

Recruited by the CFO and Dental President to represent the dental business on a new ERP system selection and implementation project to upgrade 30+ aging, unintegrated, legacy systems. Gained Executive support for all required processes and continued leadership during blueprint, testing and go-live––producing deliverables to key stakeholders on-time.• Member of a team to map critical processes, determine system requirements, select system and implementation partner through design, test, and roll-out end to end process of SAP across 2 business units.• Documented business requirements for all field service teams across U.S. Dental, Canadian Dental, U.S. Veterinary, and Europe Medical.

St Paul, Mn, Us

Accountable for profitably turn around and revitalizing the operational performance of two $250 Million sales and distribution regions spanning 12 states which had not been meeting customer expectations for timely installation of capital equipment and was demoralizing to staff, and creating tension between sales, service and operations BUs. • Lead implementation of new order entry system • Established the new business processes, this led to exceeding budget goals in my regions, significantly improved morale and lowered tensions between the staff.• Established strong relationships across NW, SW, and Corporate offices.

St Paul, Mn, Us

Profitably turned around a dysfunctional, under performing branch in dire need of revitalization––requiring a culture paradigm shift and staff retraining, as well as systemic, operational and procedural improvements. • Given free reign to design and implement strategic plans and initiatives to correct glaring inefficiencies in the areas of: staff performance, metrics, service delivery, procedural and policy compliance. • Accomplished all mission goals and performance metrics, with the department being recognized as one of the most cohesive and productively running operations within the entire company.

Minneapolis, Mn, Us

Opened a new 220,000 sq.ft. location and managed daily operations, forecasting, sales objectives and compliance. Conducted Best Practice audits. Responsible for $40 million in annual revenue. Managed multiple business units––Guest Services, Cashiers, Service Desk and Concession with daily revenue of ≈ $330K, improved P&L metrics, store operations initiatives and success.

Minneapolis, Mn, Us

Developed organizational structure, action plans and training programs to consistently challenge teams to meet or exceed business goals for Guest Services.

Masters, History

Ba, English

Agile Certificate