Jay Roche Email & Phone Number

Stafford, Virginia, US

• Lead strategic growth initiatives.
• Drive new business opportunities.
• Strengthen relationships with our valued customers and partners.

Stafford, Virginia, US

Identifies and develops new business opportunities.Manages key client relationships and works to build new ones.Tracks emerging markets and trends.Proposes and develops strategic partnerships.Builds and maintains pipelines of future opportunities.

• Managed all facets of a $3 million/year business including winery tasting room, full service restaurant, event space and general wine production.
• Balanced and maintained company budget, while providing monthly and quarterly productivity reports for owners and investors using Microsoft Excel and QuickBooks.
• Demonstrated ability to monitor and audit all financial aspects of the business including P&L, purchasing, cost analysis, labor and payroll.
• Prepared various cost and customer experience analysis and facilitated changes in procedures to increase efficiency and customer satisfaction, one of which saved over $20,000 the first year, in addition to returning.
• Provided clearly defined roles and protocols for approximately 50 employees throughout business.
• Monitored and developed training in wine tastings, wine pairings, wine making process and overall wine education.

• Performed necessary components involved in starting a small business, including licensing, legalities, advertising, funding, and administrative duties.
• Managed daily operations of $275,000/season business including opening, daily sales, advertising, safety and maintenance but also to include all sales, taxes, licensing, and general bookkeeping.
• Maintained customer safety, while promoting customer satisfaction and ensuring financial growth of the business.

• Successfully managed a 101-room, $1.7 million/year property with duties including, but not limited to, guest satisfaction, employee payroll for 25 employees, accounts receivable, P&L, budgeting, staffing.
• Effectively collaborated with sales team to continuously recruit and retain new customers.
• Updated and maintained employee training and quality assurance.
• Skilled in HR/Payroll programs such as Kronos, PeopleSoft. Also proficient in the Microsoft Office Suite.
• Assisted General Managers of two $2.5 million/year properties consisting of 150 and 128 rooms with daily operations, including but not limited to employee payroll, schedules, accounts receivable, reservations, retail.
• Effectively increased guest retention by continuously surpassing their expectations.

Bachelor Of Applied Science - Basc

Project Management Certificate Program, Project Management