Jay Rohrer

Jay Rohrer Email and Phone Number

Director of IT @ City of Cortez, Colorado
Durango, CO, US
Jay Rohrer's Location
Durango, Colorado, United States, United States
Jay Rohrer's Contact Details

Jay Rohrer personal email

n/a
About Jay Rohrer

At the helm of City of Cortez's IT department, my role as IT Manager is to ensure seamless operation and strategic growth of our technological landscape. My tenure has been marked by the successful integration of cutting-edge solutions and the meticulous crafting of IT policies that resonate with our organizational goals. With expertise in Microsoft 365 and Agile Development, I have elevated our IT infrastructure to meet contemporary challenges.Previously, as a Senior Engineer at Dell SecureWorks, I led initiatives that significantly enhanced process efficiency and security measures, such as the Remedy Helix upgrade and AWS cloud migration. Our team's collaborative spirit and my ITIL-accredited approach have been pivotal in these successes. My commitment to technical excellence and strategic foresight continues to drive impactful solutions in the ever-evolving IT domain.

Jay Rohrer's Current Company Details
City of Cortez, Colorado

City Of Cortez, Colorado

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Director of IT
Durango, CO, US
Website:
cortezco.gov
Employees:
109
Jay Rohrer Work Experience Details
  • City Of Cortez, Colorado
    Director Of It
    City Of Cortez, Colorado
    Durango, Co, Us
    View
  • City Of Cortez, Colorado
    It Manager
    City Of Cortez, Colorado Jun 2024 - Present
    Collaborate with specialist teams to maintain hardware, software, and networking components.Plan long-term strategies for infrastructure development, including integrating new technology and retiring outdated systems.Create and monitor compliance with IT policies and regulations.Play a vital role in planning IT budgets effectively.
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  • Self-Employed
    Servicenow Certified System Administrator
    Self-Employed Feb 2023 - Jun 2024
  • Dell Secureworks
    Software Developer Senior Engineer
    Dell Secureworks Oct 2013 - Mar 2023
    Atlanta, Ga, Us
    As a seasoned ITSM Engineer, I thrive on tackling complex challenges and driving impactful solutions. My track record includes:PROCESS ENHANCEMENT - Led a team in researching, developing, documenting, and implementing an upgrade process for Remedy Helix. Reduced downtime from hours to minutes, significantly boosting customer satisfaction.SECURITY AND ACCESS CONTROLS - Implemented robust row-level security and Role-Based Access Controls (RBAC) for enterprise applications, ensuring data integrity and optimal security measures.CLOUD MIGRATION LEADERSHIP - Spearheaded the proof-of-concept and system roadmap for migrating the on-premises Remedy Helix application to Amazon Web Services (AWS), resulting in cost savings and risk reduction.INCIDENT MANAGEMENT - Effectively managed critical business application outages, conducting root cause analysis and driving resolution processes. Maintained transparent communication with business partners and end users throughout.CUSTOM WORKFLOW DEVELOPMENT - Designed, implemented, and maintained custom workflows to streamline business processes.CHANGE MANAGEMENT EFFICIENCY - Integrated an open-source calendar feature into the change management application, significantly improving scheduling and service levels.
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  • City Of Manitou Springs
    City Councilman
    City Of Manitou Springs Jan 2016 - Jan 2020
    Manitou Springs, Colorado, Us
    As a dedicated City Councilman, I’ve actively shaped policies, championed transparency, and advocated for community well-being. Here’s a snapshot of my impactful contributions:COMPREHENSIVE REVIEW:Meticulously analyzed weekly packets spanning 400 pages, covering vital topics like state laws, citizen concerns, and constitutional rights. Ensured transparency and accountability in decision-making processes.STRATEGIC LEADERSHIP:Conducted interviews for critical City positions, including City Administrator and Police Chief.Played a pivotal role in shaping the leadership team.CONFIDENTIAL SESSIONS AND BUDGET OVERSIGHT:Participated in executive sessions, handling sensitive matters such as personnel issues, land acquisitions, and legal disputes. Approved the City Budget, managing $25 million in resources.CITIZEN-CENTRIC INNOVATION:Led the initiative to modernize the City’s citizen portal. Evaluated solutions and provided recommendations for an enhanced user experience.COMMUNITY ENGAGEMENT:Served as a liaison for various boards and organizations, fostering collaboration with the Parking Authority Board, Arts Council, Chamber of Commerce, and the Pikes Peak Area Council of Governments.
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  • Teksystems
    Senior Consultant
    Teksystems May 2013 - Sep 2013
    Hanover, Md, Us
    Analyzed requirements, helped refine processes, and developed those processes in the Action Request System (Remedy) for different parts of the Air Reserve Personnel Center at Buckley Air base.Enhanced custom Remedy Retirements application to improve the accuracy and time printing of retirement and appreciation certificates. Automated the formatting of data and created a SQL report to auto populate templates.Executed a custom Remedy Separations application to improve the accuracy and productivity for filling out the NBG-22. Automatically calculated Net Service, Prior Service, Prior Active Time Served, and Total Service time, with consolidated data from six applications into a single space for improved efficiency.
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  • Column Technologies
    Remedy (Ars) Consultant
    Column Technologies 2010 - May 2013
    Oakbrook Terrace, Illinois, Us
    PROJECT COORDINATION: Successfully orchestrated major upgrades and patches for the Remedy System and ITSM. My collaborative approach ensured comprehensive implementation plans that aligned with client needs.AUDITING AND MONITORING: Conducted thorough audits and closely monitored Remedy SaaS instances for multiple clients within our managed services offering.PERFORMANCE OPTIMIZATION: Reviewed environments, established benchmarks, and made configuration recommendations to enhance application performance.DATA VISUALIZAITON: Created insightful dashboards and reports, tracking essential Key Performance Indicators (KPIs) for stakeholders.🌐 GLOBAL IMPACT: As the lead architect for a Remedy-based Case Management project for the Hong Kong government, I oversaw the entire project lifecycle. Our solution streamlined processes, improved efficiency, and empowered teams to deliver exceptional service.
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  • Independent Contractor
    System Engineer
    Independent Contractor 2004 - 2010
    As an accomplished ITSM specialist, I’ve navigated complex projects and delivered impactful solutions. Here’s a glimpse into my expertise:CMDB EXTENSIONS FOR CLASSES:Extended CMDB classes to include critical data points necessary for effective Asset Management.GLOBAL INCIDENT MANAGEMENT CUSTOMIZATIONS:Spearheaded specialized enhancements for a multinational bank’s incident management process within ITSM. Ensured seamless global incident resolution by optimizing workflows and processes.TECHNICAL LEADERSHIP AND INTEGRATION:Led ITSM installation and configuration, integrating with Magic to populate the CMDB for Asset Management.CROSS DEPARTMENT COLLABORATION:Facilitated requirements gathering for a company with four divisions, streamlining Helpdesk and Change Management. Developed customized solutions aligned with each division’s unique processes.PRODUCT CATAGLOG:Collaborated with department heads on Change Management and Asset Management upgrades.Designed a custom Product Catalog front end, streamlining procurement processes.Incident Management Expertise:Developed customizations for a multinational company in Mexico, enabling additional international divisions to adopt the application.

Jay Rohrer Skills

Bmc Remedy Cmdb Itil It Service Management Service Desk Cloud Computing Incident Management Service Lifecycle Management It Management Problem Management Business Service Management Enterprise Software Service Management Itil Certified Consulting Integration Oracle

Frequently Asked Questions about Jay Rohrer

What company does Jay Rohrer work for?

Jay Rohrer works for City Of Cortez, Colorado

What is Jay Rohrer's role at the current company?

Jay Rohrer's current role is Director of IT.

What is Jay Rohrer's email address?

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What is Jay Rohrer's direct phone number?

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What skills is Jay Rohrer known for?

Jay Rohrer has skills like Bmc Remedy, Cmdb, Itil, It Service Management, Service Desk, Cloud Computing, Incident Management, Service Lifecycle Management, It Management, Problem Management, Business Service Management, Enterprise Software.

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