Jay S. Email & Phone Number

Montreal, Qc, Ca

Pointe-Claire, Quebec, Canada

Process Customer orders following established Clienr Contract guidelines with a focus to maximize Billing MarginMaintain contact with client on status of orderIn-depth knowledge of company’s order process and proceduresReview client returns when requiredAble to perform and execute supplier sourcing strategiesPrepare requests for proposal/quotation and evaluate responsesMaintain accurate product information, manufacturer names/part numbers, pricing, and cost data on applicable company systemsBuild and maintain strong working relationships with suppliers and ensure that Wesco is perceived in a positive mannerExpedite product delivery with suppliers to ensure customer commitments are metResolve receiving and supplier invoice discrepanciesReview supplier shipping errors and determine appropriate action

Montreal, Quebec, Canada

• Spearheaded customer support operations for a multinational organization, offering comprehensive assistance across a wide range of services.• Maintained strong communication channels, effectively linking Simard to clients within their business field.• Ensured top-notch customer care service, promptly addressing inquiries, concerns, and requests.• Diligently monitored delivery status and assessed on-time performance, providing accurate and up-to-date information to internal stakeholders and client.• Successfully booked appointments for dedicated services, coordinating seamlessly with internal departments and external warehouses.• Generated daily web and Excel reports, providing insightful data for informed decision-making.• Demonstrated exceptional organizational skills in managing inventory, conducting audits, and implementing efficient control measures.• Managed invoicing processes, ensuring accuracy and timeliness, while providing expert advisory services to client regarding waiting time and detention matters.• Handled various related tasks as required, showcasing adaptability and resourcefulness to address emerging challenges.

Montreal, Quebec, Canada

• Managed contracts with company’s vendors to ensure best prices.• Oversaw the ordering of materials used for producing goods and repairs.• Managed inventories and maintained accurate purchase and pricing records.• Maintained good supplier relations and negotiated contracts.• Built relationships with existing vendors and identified new vendors to service emerging needs• Identified procurement processes to be improved or made more efficient• Worked with project managers/supervisors to ensure materials availability.

Montreal, Quebec, Canada

• Prepared plans for the purchase of equipment, services, and supplies.• Reviewed, compared, analyzed, and approved products and services to be purchased.• Managed inventories and maintained accurate purchase and pricing records.• Maintained and updated supplier information such as qualifications, delivery times, product ranges, etc.• Maintained good supplier relations and negotiated contracts.• Oversaw raw materials procurement processes, ensuring appropriate remittance and delivery• Built relationships with existing vendors and identified new vendors to service emerging needs• Identified procurement processes to be improved or made more efficient• Worked with project managers to ensure materials availability.

Montreal, Canada Area

Montreal, Canada Area

Saint-Laurent, Quebec

● Process and monitor customer outbound orders in SALESFORCE● Understand and manage specific customer requirements, with regards to delivery SOPs● Closely monitor customer order book to ensure demand is captured for production● Communicate with distribution center and logistics teams to understand delays and minimize impact on customers● Work closely with the Account Management Systems to ensure outbound order accuracy and on time fulfillment● Provide best in class service by responding to customer inquiries clearly and efficiently, confirming all orders issues and delays● Maximizes sales opportunities by answering product and operational inquiries and suggest products where applicable● Research and resolve discrepancies, customer claims and other issues as necessary

Montreal, Canada Area

● Prepare, review, and process a wide variety of documents, such as permits, requisitions, contracts, expense reports, training materials, press releases, and correspondence; monitor and maintain records, files, and databases; purchasing orders, and financial data from multiple computer systems.● Research, analyze, compile, tabulate, assemble, and order various office supplies and materials for entire staff; consistently monitor inventory and common areas, and alert management regarding issues, needs, or problems.● Coordinate and maintain schedule for all conference rooms. Coordinate travel arrangements for various staff attending world-wide Bio/medical research expositions and conferences.

Montreal, Canada Area

● With an open-minded, diverse and driven team, I cultivated trust and client loyalty● Contributed effectively to the company revenue goals and reward system● Built relationships with clients via live chat, email, and phone (product direction, access website, billing problems, general questions on the accounts, upselling and more with care)● Used product knowledge and creativity to offer customized solutions to increase the customer retention rate;● Used expertise and genuine interaction to create and capitalize on sales opportunities (part of conversational commerce)● Worked as a team to achieve goals and ensure high levels of service and quality● Responded to calls, chats and emails to serve customers and fulfill requests such as renewals and cancellations● Handled multiple simultaneous interactions to ensure all customers were responded to within established targets● Investigated the root cause of billing issues to provide cardholders with accurate information● Refunded responsibly to prevent chargebacks and mitigate risk● Logged accurate notes to provide a link between the customers and the product teams

Montreal, Canada Area

● Provided an alternative contact method for customer issues, inquiries, service and some technical support via Live Support/Live Chat● Via Live Chat, delivered reliable solutions to customers with a sense of urgency and sound judgment, drove the sale of Rogers products and services by consistently meeting/exceeding individual sales targets● Connected emotionally with customers, assess customer inquiries, determined need and resolve while demonstrated excellent written communication customer service skills● Handled multiple chats simultaneously● Completed accurate transactions in a timely manner● Incorporated feedback on a regular basis, to improve personal and professional development● Embraced change in a fast-paced, performance driven team environment● Participated in Live Support/Live Chat review sessions with the Leadership team and within own team to ensure consistency and improvement

Montreal, Canada Area

● Creating and Sustaining Medical charts for patients upon entry or re-entry to the hospital.● Primary contact for patients being newly admitted into the hospital.● Facilitated the scheduling of day surgeries and provided patients with any and all necessary information.● Communicated effectively with entire MUHC community to meet desired goals of the Admitting Department.

Montreal, Canada Area

● Provide basic to moderately complex support to Apple customers on Apple products, systems, peripherals and software● Logging of calls from customers onto an Apple database and following escalation procedures to resolve problems or issues.● Provide and maintain strong, professional relationships with all of Apple’s customers and show empathy for the customers at all times● Made sure I was available to receive calls for a minimum of 80% of my on-line time● To provide feedback on a daily basis to the Team Manager on new emerging issues that have been discovered● Enrich the lives of Apple customers by providing unparalleled customer service.● Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion● Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach● Adjust my approach to all levels of customer experience.● Teach and educate customers on support options, and the steps being taken to resolve their issue.● Analyze information then drive it to resolution● Communicate positively and effectively with team members, customers, and other partners – to achieve desired goals of the Apple brand.

Greater New York City Area

● Providing service to students by performing a variety of financial and academic transactions.● Responding to student inquiries as they navigate registration and payment processes.● Working on special reports and other delegated duties in support of the daily operations and cycles of the SARS units.● Preparing student financial statements to be used for legal and tax purposes.● Monitoring student records.● Interacting with the university community and providing telephone assistance.

Greater New York City Area

● Determined stores' product needs.● Placed and transmitted appropriate order.● Maintained appropriate inventory levels.● Ensured account met company’s merchandising standards.● Communicated account activities to appropriate parties.● Transported, replaced and maintained Point of Sale advertising appropriate for account.● Rectified Store Manager complaint issues.

Potsdam, New York

● Assisted students of color and diverse backgrounds with problem solving by providing referral information to appropriate college sources including Financial Aid, Career Services, Counseling and faculty.● Provided quality educational, cultural, and social programs through the Ethnic Lounge of Unity, for the College and the North Country community.● Worked collaboratively with the Division of Enrollment Management, offices of Admissions and Financial Aid and other offices to recruit and retain a diverse student population.● Sponsored/supported programs and activities that will enhance the educational experience of all students.

Bachelor Of Business Administration - Bba, Business/Commerce, General

Activities and Societies: Office of Student Assistance

Bachelor Of Business Administration - Bba, Employment Relations

Activities and Societies: Black Student Union, Caribbean & Latin Student Services, Office of Multicultural Affairs