Doshii is an API Platform which integrates point of sale (POS) systems with ordering, payment, loyalty and reservation Apps. The Platform allows real-time data exchange between Apps and POS.Doshii has been in development for 5+ years and has agreements and partnerships with major POS and App companies in Australia and across South East Asia and boasts a highly skilled and dedicated team based out of our Melbourne and Sydney offices.

Employed to work with the main HeySummit development and partnership team to increase the speed and efficiency of integrating the HeySummit Event platform with Webinar System providers. The role was two fold. Firstly to specify and work with the development team to create a middleware platform (HeyConnect) that allows the HeySummit application to maintain a consistent level of requests that are converted via a middleware platform into the language of an webinar partner's API. This aspect included the creation of partner resources and documentation allowing any 3rd party to understand the requirements of an integration and create the configuration required to facilitate an integration. Secondly to work with the partnership team to create an efficient process to promote the HeyConnect integrations strategy, recruit partners, support partners and market/release new integrations to users of both systems. The project success is measured in the fact that an integration can now be achieved hours and partners are willing to create the integration config themselves rather than referring integration requests to the HeySummit development team.

Working with the Business Partner Manager we developed an API and partner strategy designed to deliver partner integrations that added value to both the ResDiary product directly and the ongoing business proposition. The foundations of my role were to> develop a light touch API integration signup process > implement a partner integration certification process > manage the API suite backlog and roadmap> conceptualise the self signup and certification processThe ongoing duties consisted of:> fielding and valuing integration enquiries to ensure only valuing add integrations and partnerships> working directly with external design and development teams to deliver the integrations meeting stakeholder requirements> certification testing of partner integrations> release of integrations to the ResDiary team> working with the internal development team deliver improvements to existing API's and the creation of new API'sKey Projects> Creation of the Certification Process's for all 4 API's (The Consumer API) (The Data Extraction API) (The ePos API) (The webhooks service).> Oracle Res3700 and Simphony 2 Integrations> TGI Fridays UK Online Booking Integration> Accor Hotels data warehousing of restaurant data> Maybourne Hotels (UK) Online Booking Integration

With the growth of ResDiary across global markets and multiple platforms the product, design and development teams grew. As Lead Product Manager I > managed and mentored a team of 2 junior Product Managers working with 3 UX designers and 3 development teams.> managed the interconnected Road Maps of three related but distinct products. > Implementation of Stakeholder project initiation processKey Team Projects & Initiatives> Conversion of the Consumer facing portal from google based search to SEO optimised location based landing pages.> Implementation of General Data Protection Requirements > ResDiary Pre-Orders.> Increased partner integrations by 60% via conceptualisation and delivery of the 'webhooks' and 'data extraction services'> Increased segment sales certainty by creating a certified use of the API for 'Property Management System' integrations

Employed as the first Product Manager my role was to > implement an Agile product development process with the design and development teams to increase productivity and team responsibility > implement a QA and stakeholder acceptance testing process to ensure customer satisfaction> create a cross department release process with the Training & Support and Marketing teams This was achieved in tandem with the daily duties of a product manager as I continued to work with customers, stake holders, design and development to> create business cases and source requirements for specific projects> manage stake holder requirements and the Product Road Map> produce agile requirements> work with design and development to produce additional features and add on products.> ensure transition from original product UI to new and improved product UX> rectify past ad hoc development into a cohesive product experienceKey user facing projects included> Increased product stability via implementation of a QA, Acceptance Testing cross department release and internal training process> Increased product adoption and customer satisfaction via design & delivery of an improved 'Booking Process' and a user 'Dashboard'> Enabled ResDiary to directly bank transaction fees on all deposits and payments processed via the integrations of Stripe Connect> Opened up a new market segment via design & delivery of a 'Wait Time' featureAs the Partner Manager I was also responsible for managing both the reseller relationships and our integration partner enquiries and support. Key partner projects consisted of> Decreased the Partner Support burden by 50% via formalisation of a Partner API Engagement, Certification and Support process> working with Accorplus to create an integrated members platform restaurant listing and booking process> conceptualising the ePos API integration certification process

Restaurantdiary Australia worked in close partnership with Dimmi, Australia's largest online restaurant booking network enabling restaurants to digitalise table inventory and market empty seats to prospective diners.The role of  Project Manager is varied in content and diverse in the utilisation of skills. A 'needs must' attitude in a fast moving start up environment and broad industry experience has meant rewarding and ever changing duties: training the sales team, conceptualising marketing campaigns and sales material, releasing product enhancements to staff and customers, retiring features, transitioning users from legacy to redesigned interfaces, and working with both local and international development teams to produce new features and products.  My experience and flexibility have helped to grow Restaurantdiary from a minor player in an emerging market to being the main supplier of online restaurant reservation systems across the country.During an 12 month secondment with dimmi I conceptualised two major additions the the product suite that enabled dimmi to grow to be the market leader of online restaurant reservations in the Australian market. The first was the 'ResDiary Managers App' a mobile friendly platform designed specifically for restaurant managers to manage their online availability and restaurant reservations. The second was dimmi 'Flash Deal' a 50% off dining deal created via an API interaction between 3 different technical systems.

Advising the Livebookings Restaurant Systems Product Management team on future product developments and present product improvements.

Responsible for the entire life cycle of the Livebookings Restaurant Product suite of 4 software packages and managing these products through the process of conception, validating business case, gathering requirements, product development, internal and external training, product launch, on-going product improvement and product retirement.

Identifying and delivering profitable incremental development of the 2 central Livebookings reservation systems by working with the sales team, account management team and customers. Specify these improvements using Agile development models and working with the development team to create these improvements, perform QA and deliver these improvement by training staff and customers in the benefits and uses of new features.

Responsible for sales, software installation, training and the on-going management of customer relationships for the Premium Livebookings restaurant customers including Gordon Ramsay Holding, The Dorchester and the Fat Duck.

Responsible for the smooth session by session running of this 1 Michelin Star restaurant turning over £10K – £15K per session.