Jay Shaw Email and Phone Number
Jay Shaw work email
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Jay Shaw personal email
Jay Shaw phone numbers
As a Sales & Technical Support professional at Dowler-Karn, a leading distributor of energy products, I work every day to ensure our customers’ needs are met and our operations run seamlessly.Over the past 14+ years, I have built a reputation as a professional that prioritizes customer relationships, expands revenue, and delivers products that exceed customer expectations. This is something I take a lot of pride in.I deliver results by leveraging my extensive customer service experience, optimizing inventory, and empowering employees to excel. This has been clear in my repeated professional success and what I bring to Dowler-Karn. In addition, I also pride myself on being a continuous learner and have upskilled in leadership, industry knowledge, and communication. Please consider these key points about me: ➢ Experience in a variety of leadership roles spanning multiple industries and areas of work, including being a dispatch coordinator at DK; led up to 50 staff at Jay’s Catering and up to 12 at All Season Landscaping.➢ Create meaningful, productive, and profitable customer relationships by building partnerships, identifying client needs, and creating tailored solutions that match their objectives. ➢ Committed to professional growth and development. Obtained multiple certificates, including the Leadership Development Certificate at Fanshawe College, Propane Container Location (CPA), and the Professional Sales Certificate from Langara College. I take pride in my work, team, and what I bring to Dowler-Karn every day. Thanks for visiting my profile. Please reach out and connect if you want to know more about me or what we do at Dowler-Karn. Skills: Process Improvement • Team Leadership • Relationship Building • Inventory Management • Logistics Coordination • Project Management • Upselling and Cross-selling • Technical Sales • Staff Supervision • Customer Retention • MS Office
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Territory Manager- LubricantsDowler-Karn LimitedSaint Thomas, On, Ca
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Territory Manager- LubricantsDowler-Karn Limited Jan 2020 - PresentEstablish leads and identify customers' needs to select correct products, present proposals to win business, and upsell/cross-sell products. Research accounts and create robust pipeline by visiting customers on-site, attending online trade shows, and prospecting via phone and email.➢ Utilize CRM to balance a large volume of phone calls, emails, and quotes while creating a workable sales funnel that streamlines lead generation, orders, and follow-up process. ➢ Improve sales by focusing on building relationships, understanding client needs, and leveraging technical understanding of lubricants to create solutions that match client expectations. ➢ Recognized as a lubricant subject matter expert, providing advice to various Dowler-Karn branches; maintain knowledge of products by researching changes, trends, and innovations. -
Logistics CoordinatorDowler-Karn Limited Oct 2015 - Dec 2019Managed delivery for bulk lubricants by monitoring demand, replenishing stock, and forecasting needs. Collaborated with LDC Warehouse Manager to maintain operations including supervising drivers, maintaining inventory (350K Litres of lubricants/oils), and managing client relationships. ➢ Delivered maximum litres for oils and lubricants by optimizing routes; used logistics data to combine and enhance routes, reducing time/costs and improving the bottom line. ↳ Coordinated routes to include automatic recurring deliveries and account for emergency delivery requests; organized orders to coincide with scheduled regions and timeframes. ➢ Supervised 4 drivers and 2 support professionals by scheduling routes, evaluating performance, and assisting with training/hiring; took full accountability for team member performance.↳ Reviewed timesheets to match litres delivered, discrepancies, DPIM log recording, & to confirm customer orders. ➢ Cultivated accountability concerning drivers' safety, drastically reducing driver infractions; ensured drivers followed all safety procedures and trained them to identify unsafe tanks. ➢ Managed inventory with 26 different lubricants taking ownership of stock/replenishment, customer requirements, orders, and shipments to maximize customer experience and satisfaction. ↳ Maintained bulk lubricant inventory with value ranging from $680K to $990K. ➢ Key resource in establishing the role, including creating processes, developing protocols, and innovating best practices.
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Customer Service RepresentativeDowler-Karn Limited Oct 2007 - Sep 2015Responded to service requests and inquiries in-person, by phone, and online. Maintained the integrity of DPIM log, databases, paperwork, and customer and purchase orders. Verified stock levels for deliveries, coordinated orders, and fielded customer concerns, issues, and questions.➢ Received bulk tank oil shipments from Imperial Oil and verified certification of authenticity (CA), inspected lubricants, and unloaded shipments. ➢ Served as technical expert and resolution resource, answering questions, providing guidance, troubleshooting, and following up with customers to resolve issues.
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Supervisor / Assistant GmAll Season Landscaping Jan 2004 - Oct 2007Managed the scheduling/planning for the layout and execution of all jobs. Maintained control through all issues arising during projects. Ordered and delivered materials and supplies, created RFQs, prepared paperwork to complete invoices, and ensured job completion. ➢ Boosted sales by 33% by landing two municipal contracts and increasing residential customer base. ➢ Ran day-to-day operations, including crew allocation (9-12 employees), third-party resources, and project oversight; scheduled resources to coincide with each phase of the project.➢ Commended by clients, recording a 100% project satisfaction rate for completing projects that met client expectations on schedule or ahead of scheduled time.
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Co-OwnerJay'S Catering Company Mar 2001 - Nov 2003Built upon an existing catering business giving it a new direction. Focusing on off-site catering for various venues, prioritizing large functions/weddings. Led and executed operations strategy, including revenue model, branding, pricing, marketing, and human capital management. ➢ Managed up to 50 catering staff for venues of up to 1200 people; organized events, scheduled and coordinated staff, and allocated resources including equipment and food trucks. ➢ Interviewed clients to identify needs. Developed custom menus, created venue layouts and itineraries, coordinated third-party resources, and created events to match customer expectations. ➢ Hired, trained, and coached staff on responsibilities, government legislation, customer service, & product knowledge.
Jay Shaw Skills
Jay Shaw Education Details
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Leadership Development Program -
Fuel Safety On-Line IncSite Operator Training Course For Retail Outlets -
Professional Sales Certificate -
Emotional Intelligence In Action -
The Power Of Strategic Questions
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Handling Resistance
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Change Management Uwo Spark Program
Frequently Asked Questions about Jay Shaw
What company does Jay Shaw work for?
Jay Shaw works for Dowler-Karn Limited
What is Jay Shaw's role at the current company?
Jay Shaw's current role is Territory Manager- Lubricants.
What is Jay Shaw's email address?
Jay Shaw's email address is ja****@****arn.com
What is Jay Shaw's direct phone number?
Jay Shaw's direct phone number is (479) 273*****
What schools did Jay Shaw attend?
Jay Shaw attended Fanshawe College, Fuel Safety On-Line Inc, Langara College, Western University, Western University, Western University, Western University.
What skills is Jay Shaw known for?
Jay Shaw has skills like Operations Management, Management, Microsoft Excel, Spreadsheets, Communication, Customer Service, Small Business Management, Executive Leadership, Organizational Leadership, Leadership, Leading Meetings, Teamwork.
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