*Responsible for resolving complex issues on Cisco IOS, IOS-XE, NX-OS architecture for routers and switches. *Perform recreates on customer scenarios and work closely with the Development Team in Cisco to help resolve software and hardware bugs. *Networking architecture: TCP/IP, OSFP, BGP, EIGRP, IPSec, GRE, VLAN, STP, HSRP, AAA, SNMP, SSH, DNS, DHCP, Netflow, HTTP, EEM, Wireshark*CI/CD pipeline with Jenkins, Docker, Github, Ansible*Worked with AWS, Azure on various CSR1000v router deployments. Currently studying for AWS Certified Advanced Networking Certificate.*Automated daily workflows with scripts using Python, REST API, Netconf/Restconf, Ansible*Provide training and chalk talks to engineers in my team as well as Level 1 and 2 teams working with TAC teams.* Provided customers with technical support for CORE Architecture, including diagnosing, troubleshooting, analyzing, recreating, and resolving software and hardware problems.* Worked with customers as a backbone engineer directly on high severity issues such as network outages.* Solved architecture issues on ISR/CSR/ASR/Catalyst Switches/Nexus devices such as crashes, high cpu, packet drops and memory leaks* Partnered with engineering on validating features and improving documentation to improve customer experience

Diagnosing and troubleshooting of hardware and software on AT&T equipment, as well as third party vendors• Thorough understanding and allocating ip addresses to best suit the customers need (Wan/Lan configuration, IP mapping, pinhole/port forwarding,etc)• Configured modems and routers from: Motorolla, Netopia, Linksys, Netgear,Cisco, Dlink, 2Wire• Worked with Data Operation Center and Network Operation Center totroubleshoot Digital Subscriber Lines• Ranked 1st and 2nd on multiple teams in efficiency, productivity and excellent customer service.