Manage SOP and SWI-based documentation, driven by the company-wide migration to a new SAP/ERP platform. • Work with Subject Matter Experts for content updates for documents tracked in JIRA and stored in Veeva Vault CMS.

• Managed SOP and SWI-based documentation, driven by the company-wide migration to a new SAP/ERP platform. • Worked with Subject Matter Experts for content updates for documents tracked in JIRA and stored in Veeva Vault CMS.

• Produced and distributed communications to direct and Value Added Resellers for the Digital Payment Solutions department.• Form analysis used in the creation intake information for communication requests from stakeholders within ServicePoint.

* Responsible for all documentation in support of all THS software solutions. * Prepared various QMS based SOPs to ensure standards are adhered to when operating within the medical device industry.*Preparation of documents for various FDA 510k submissions.

Conversion of regulated and process-based documentation set associated with both medical devices and laboratory procedures.

- Completed multiple online help updates for the (NEAT) Network Automation Engineering Tool used in the completion of port and cable designs, testing and activations. - Produced online help documentation for the GUI rewrite of Profile Manager (a Change Management System) which provides a central point for administering all OSS NMS (Operations Support Services/Network Management Services).- Created Agile Process documentation for the development team utilizing the Atlassian JIRA platform including “Sprint Milestones” and “Tracking Time in Tempo”. Documents created in Confluence.

Creation of administration, user and trouble-shooting guides to support the submission of premarket notification (510K) for their On4Care health care product designed to interact with patients while monitoring their daily health regiment. These compliance-based documents are specifically directed at different audiences and includes support for Administration, Clinicians, Technicians and Call Center Support.

Creating and updating product documentation for the Enterprise Archiving Solution suite.

Creating and managing documents required for final submission to FDA for a new healthcare product including user manuals and operational and software related SOPs.

Consultant placed at Ericsson

- Created entire documentation set from scratch including an online WIKI reference guide for WorkFusion and CrowdVirtualizer cloud-based applications. These applications allow users to create complex task flows for various end-points including Amazon Mechanical Turk (M-Turk) and internal company intranets via CrowdVirtualizer. WIKI markup language utilized via Atlassian Confluence product.- Created various tutorials on the WorkFusion application to aid users in the production and management of tasks. Guide were produced in MS Word and include both screen captures (using Snagit), illustrations (using Visio) and text output to the PDF format.- Created several Power Point slide presentations for various sales related meetings. Presentations included custom templates, text and graphic animations and transitions between slides. - Created Style Guides and front matter for all documentation to establish a consistent look and feel for the company.

Updated nFX SIM One User and Administration Guides. Created release notes and worked with Technical Support to optimize documentation for use with their new SalesForce CRM application.

Developing new network documentation for eCommerce and creating standards for legacy documents.

Created online help system to support in-house application that generates and tracks both DMRs (Development Modification Requests) and Support Tickets.

Produced technical customer bulletins for Point-of-Care (POC) product line while establishing evidence of compliance for regulatory requirements. Proofed, edited and finalized documents for compliance language translations which included working with translation agencies and creating auditable supporting data packages.

Created documentation for Alloy Discovery Network Inventory Solution and Alloy Navigator Express Help Desk and Asset Management solution.

Created a comprehensive array of documentation for netForensics' security compliance management solutions that help stop the ever-increasing attacks that threaten organizations. The netForensics' suite of nFX One products provides solutions to address external and internal threats, mitigation, log management and reporting.

Technical Writing for ArcserveIT (Unix and NT platform)

Technical Writing for hardware and software.