Jay Small Email & Phone Number

Oklahoma City, Oklahoma, Us

Managed and trained staff over multiple offices.● Recognized by VP for increased revenue and controlling costs● Streamlined cost effectiveness and monthly statements by utilizing proven skills in managing budgets, adjusting operations to P&L as needed● Cultivated positive, sustainable cultures within the offices through rapport building and effective communication, influencing staff to follow policies and procedures● Achieved 98% Net Promoter Score of Patient Satisfaction; maintained top percentage in state of TX● Boosted productivity and increased revenue year over year and consistently exceeded goals

● Actively performed and reviewed 20+ weekly requests for medical necessity determination for various types of prosthetics and orthotics● Maximized client satisfaction through interpersonal communication, ensuring smooth flow of operations● Represented the company with confidence using solid negotiation techniques to maintain lasting client relationships

● Treated patients with lower limb prosthetics and orthotics using empathy and compassion, putting the needs of the patient first at all times● Effectively managed multiple projects and initiatives to successfully meet all deadlines

● Supported business growth by managing 20+ employees, inspiring excellence and accountability from staff● Proactively managed patient care, medical necessity and billing and coding by paying meticulous attention to detail to optimize operations● Managed operations by reviewing patient care and medical necessity