Jay Smit Email & Phone Number

Perth, Australia

Northern Ireland

• Leads a passionate and proud team of 55 staff to deliver region-leading sales and customer service in a complex DIY retail megastore.
• Succesfully increased L4L sales to become top performing sales store in Northern Ireland Region this year.
• Won regional Customer Service Unit Manager of the Year Award for most embodying the “Putting Customers at the heart of everything we do” company value.
• Improved all customer service metrics (Customer conversion, ATV, IPT, Telephony and Overall Customer Satisfaction) during my tenure. Currently also top performer for these metrics in the region.
• Succesfully reduced stockloss by c.10% Year on Year since joining.

Republic Of Ireland And Northern Ireland

Leads a team of 26 high performing managers across two countries to deliver profit targets in their stores by relentlessly driving sales (c.£80m), managing costs through the P+L and coaching the managers to get the best out of their high performing teams (c.400). Responsible for ensuring vibrant, commercial and inspiring shopping spaces that delight.

Northern Ireland

Lead a team of 11 high performing managers to deliver profit targets in their stores by relentlessly driving sales (c.£35m), managing costs through the P+L and coaching the managers to get the best out of their high performing teams (c.150). * Region won 2010/11 Regional Loosefit Prize – a company incentive covering various customer service measures. *.

Southampton, United Kingdom

Relentlessly drive profit in a multi-million pound retail business by leading a high performing team to over-achieve all its profit and sales targets, ensure outstanding customer service and instil a strong culture of team development. * Successfully managed the largest HMV store in the South region (sales c.£8m, team of 40).* Store won Superstore of the.

Covent Garden, London

Relentlessly drive profit in a multi-million pound retail business by leading a high performing team to over-achieve all its profit and sales targets, ensure outstanding customer service and instil a strong culture of team development.* Successfully managed a high profile, busy central London HMV store (sales c. £4.5m, team of 20).* Store won Grade 2 Store.

Cape Town

Managed Africa’s largest Entertainment megastore with a turnover of R14m and leading a team of 45 staff.* Promoted from Department Head to Assistant Manager to Store Manager.* Noted for my exceptional product knowledge and commerciality which led to me being independently contracted to manually create the entire opening order for a second Max Megastore in.

Education record

Education record