• Utilize highly effective communication and interpersonal skills to represent an organization in a positive and professional manner.• Offering strong analytical ability and financial/accounting sense to guide operations daily and through growing phases• Analyzing systems, evaluating for overall operational and cost effectiveness, and implementing corrective measures for more efficient operations • Implementing management directives and ensuring compliance with organizational policies • Training, cross-training, and developing skill levels of associates and subordinates to function in numerous capacities; able to motivate employees to work as a team and exceed goals • Applying excellent working knowledge of marketing, public relations, and sales process• Possess a high energy level, able to understand situations quickly; adapt at managing stressful situations

• Manage and oversee operational activities at every level of the company’s organization. • Manage and Supervise 40 Operation Performance Managers to ensure company’s products and service meet and exceed customer expectations. • Executive Key Sponsor for High Profile Customers to develop Action Plans to meet and exceed customer expectations. • Leverage 29+ years of experience in Operations Management to successfully lead and manage teams to achieve organizational objectives. • Provide strong leadership skills that ensure the highest standards of quality are met while meeting deadlines and staying within budget. • Provide my communication skills to foster collaboration between departments for smooth operation flow.

• Manage key operations and administrative processes at the company level to drive cost, quality and customer value throughout TN, MS, AL, LA, AR, Yellow• Direct the continuous assessment process and procedures while auditing compliance with all related standard operating procedures. • Oversee and coordinate new processes from the company to enhance efficiency, reduce costs and meet on-time service expectations.• Work closely with various organizational functions (Operations, Sales, Line Haul, Safety, Audit department) to ensure current and future processes are in place and followed. • Monitor all facilities for compliance with company policies and procedures -work with local managers to help set up action plans to improve performance. • Assist Vice President of Operations in leading cross-functional and cross-business unit projects and coordinating the efforts/activities of supervisors and Freight Handling Professionals in Administrative and Quality initiatives. (OOP 1.0,2.0, 3.0)

• Comprehensive management of all aspects of the 300 plus employee operation• Enforce Company Safety Rules and maintain a safe working environment. • Interact daily with internal and external customers. • Oversee the implementation and adherence to production and cost control policies through proper staffing, training, and supervision of employees. • Review and analyze operation and recommend any necessary changes to ensure production goals are met. • Ensure labor, equipment and time management are available to all employees to allow maximum productivity of operations staff. • Utilize work method programs for training and education to motivate employees to improve performance and quality of work. • Conduct performance reviews and focus on development and career planning for the terminal local leadership staff.

• Develop, coordinate and conduct training and education programs for all job classifications.• Investigate existing or proposed administrative system and procedures, and recommend methods for simplification and improvement.• Work closely with various organizational functions (engineering, marketing, sales) to integrate quality principles and approach into current processes.• Coordinate and communicate with division, area, and corporate organization to insure understanding and consistent application of quality processes and procedures along with collaboration with the sales team. • Direct the continuous assessment of established quality processes and procedures and the development of new processes to enhance efficiency and reduce cost.• Assist Southwest/Southeast Vice President of Operations in leading cross-functional and cross-business unit projects and coordinating the efforts/activities of supervisors and freight handling professionals in administrative and quality initiatives.• Monitor division facilities for compliance with company policies and procedures.• Monitor hardware and software procurement and installation.• Coordinate, designing, planning, and managing operations on quality of product policies within the Southwest Division.

• Manage the execution of transportation within the Memphis City Operation with a team of dispatch technicians and city planners who are responsible for the logistics of pick-up and delivery within the tri-state area.• Provide staff development and supervision for 72 driver account specialists.• Construct and modify bids to include hiring and labor reductions based on business levels. Align P&D bids start times accurately to mirror work schedules vs work load -manpower planning.• Utilize bid forecast tools on a weekly basis to accurately assess manpower utilization.• Implement new route designs during peak or slow seasons to maximize terminal productivity goals, and efficiency.• Participate in local sales meetings to gather market information to communicate to both driver account specialist and dispatch technicians.• Ensure that dispatch technicians are tracking driver account specialists daily and performing coaching sessions. • Review all returns with the city planners and make adjustments to ensure all deliveries are made efficiently. • Ensure the operation is eliminating empty miles while making pickups.• Provide opportunity analysis to management to increase sales, gross profit, and operating efficiencies.• Partner with Key Accounts to ensure customer and operational needs are met.

• Develop and supervise a team of 15 dock supervisors and provide support to the day-to-day operational needs. • Leading continuous process improvement efforts with all freight handling professionals and dock supervisors.• Provide feedback to dock supervisors and freight handling professionals regarding daily process improvements, leadership through coaching and counseling supervisors. • Manage health and welfare of 250 freight-handling professionals.• Work with key accounts through sales meetings to identify customer needs.• Ensure workforce complies with safety regulations, OSHA, and proper handling of transportation of hazardous materials.• Overseeing service sensitive shipments to ensure timely movement in the network system.

• Management of 45-employee payroll department.• Prepare and plan daily utilization of resources and utilize programs for training and education.• Control, coordinate, and maintain communication and computer systems and office equipment including upgrading software and hardware, computer networking, PC setups, and Hubs-switches.• Communicate with internal/external customers and suppliers.• Work with Canadian borders to resolve issues with export shipments.• Prepare Budgets and responsible for reduction of all administrative and clerical costs.• Management and motivation 22 customer service reps.• Identify and implement business process improvements in customer service and support functions.• Train and educate the Customer Service department on products and service upgrades.• Manage Customer Service representatives to increase telemarketing sales.• Performed self-assessments and audits for OSHA, ISO2000, and internal audits.• Vendor selection, management, and negotiation.

• Work with key accounts such as Home Depot, Wal-Mart distribution center, K-Mart distribution center, Federated distribution center, Macy’s and Rich’s to resolve issues and strengthen customer relationship issues. • Coach and train freight handling professionals on claims reductions.• Identify top accounts with high repeat delivery exceptions.• Provide feedback and action plans to dock operations and city operations to eliminate claims. • Reduced claims by 10% from prior years claims by visiting key accounts personally to resolve shortages and damages.

IB & OB Dock Operations - Dispatch & City P&D Planning