Focused in improving performance of Partners and continued adherence of policies and proceedures.Responsible for building and maintaining positive relationships between Nuvei and the Partners.Developing and implementing strategies to grow the merchant base for the Partners.Trained and well-equipped to handle any technical challenges that Partners may face and ensure a seamless journey with Nuvei.Facilitate healthy relationships so that Partners can maximize the value of those relationships and maintain a good reputation amongst their client Portfolio.

Supported sales team members to drive growth and development.Reviewed operational records and reports to project sales and determine profitability.Resolved customer complaints regarding sales and service.Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.Built sales forecasts and schedules to reflect desired productivity targets.Collaborated with internal and external stakeholders to define objectives, created proper plans, and ensured they are delivered with a time-sensitive deadline.Successfully managed operational tasks across several teams, including complex projects from initiation to delivery.Liaised with sales and solutions / Technical departments to determine project road maps and create unique products to drive profitability and champion brand.Coached the Sales teams on the CRM software, Salesforce.Increased sales productivity & revenue by reducing friction & by handling both strategic and tactical functions to support sales teams.

Identified and implemented lean and continuous improvement actions to enhance production volume and efficiency while exceeding quality standards and product specifications.Managed continuous improvement strategies to eliminate end-product variances, improve processes and reduce costs.Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.Analyzed workflow and production, reviewing customized value stream mapping data to ascertain areas for improvement.Improved methods and procedures for processes, measurement, documenting and workflow techniques.Identified needed resources and aligned with project milestones, deliverables and prioritization for viable production planning.Reviewed established procedures to assess areas in need of improvement.Identified opportunities to streamline internal processes, reduce processing errors and waste, resulting in process improvements totaling an increase of $1.5 million in revenue

QA Supervisor, Sales (started as a Senior Account executive & moved up the ladder); Senior account exe→ Senior Mentor→ Team Lead→ QA Supervisor, SalesSupervised onboarding and training of new personnel to maximize capacities of Sales team.Engaged customers in friendly, professional dialogue to determine needs.Mentored sales team members to achieve group targets.Assisted teammates with sales-processing tasks to meet daily sales goals.Helped customers find specific products, answered questions and offered product advice.Recognized as the top Sales person of the year since 2009 on a year after year basis.Addressed customer questions and concerns regarding products and services.Formulated plans to expand business operations and grow overall territory and client base.Recruited sales team members and coordinated team activities to maximize sales and minimizing costs.Managed and mentored team of account executives.

• Provided tailored Mortgage / loan offerings through client interaction and analysis of customer applications • Offered end-to-end customer support and communicated to clients on all loan types and amortized loan payments• Coordinated the pre-approval of loans, rate-locking, tracking loan management status and disposition • Liaised with the underwriters for review of mortgages / Loans and on any credit related issues• Analyzed customer’s complete credit history thru Equifax or Trans Union Credit bureaus • Gave financial advice to consolidate loans and outstanding credits with banks and other Institutions• Verified mortgage applications and supporting documents to ensure compliance with company policy

Major Responsibilities: • Offered Payment processing services & point of sale solutions by focusing on Small to Medium-sized enterprises• Liaised with the associated banks for the overall approval process to go through smoothly• Switched various customers from existing service provider to Cardex by offering one of the best payment solutions Key Achievements:• Promoted as Senior Account Manager after 3 months of probation and 3 months of first work experience in Canada• Achieved outstanding business results by outperforming sales targets by 30% in 2006

• Conducted research in advanced troubleshooting of Hewlett Packard Products and Imaging software• Supervised a team of Help Desk Engineers to achieve their daily targets through appropriate coaching• Provided customers with first call resolution using strategic processes and proven methodology• Developed many trouble shooting articles by being a part of the Live Escalation Team• Offered high quality technical support in dealing with installation, usage and third party integration