• Ensure client and staff schedules in the scheduling database are up to date and accurate based on needs and changes required.• Responds to Client needs within specific time frames outlined in specific contracts or by Branch standards.• Records communication with Clients, employees, and any other relevant information in Procura/AlayaCare.• Reports any Client/employee issue that may impact service delivery to the local office for necessary follow-up and action.• Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information to appropriate personnel or local office.• Complete incident reports as required into the database.• Integrates quality criteria and standards into daily work practice and participates throughsuggestions, actions, etc. in continuous quality improvements in all aspects of operations.• Inputs accurate data into the scheduling databases: Procura and AlayaCare.

• Supervise and co-ordinate sales staff and cashiers• Assign sales workers to duties and prepare work schedules• Authorize payments and the return of merchandise• Resolve issues that may arise, including customer requests, complaints and supply shortages•• Maintain specified inventory and order merchandise• Prepare reports regarding sales volumes, merchandising and personnel matters• Hire and train or arrange for the training of new sales staff and monitor and report on performance• Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness

• Organizing and conducting one-on-one instruction sessions for undergraduate students• Graded student work by interpreting assessment criteria, providing feedback, and maintaining records

• Having Experience proctoring at The University of Winnipeg in 7 courses.• Supervising 20+ students and explaining rules of the exam.• Solving technical issues during submissions.