Scheduling Coordinator
Current• Ensure client and staff schedules in the scheduling database are up to date and accurate based on needs and changes required.• Responds to Client needs within specific time frames outlined in specific contracts or by Branch standards.• Records communication with Clients, employees, and any other relevant information in Procura/AlayaCare.• Reports any Client/employee issue that may impact service delivery to the local office for necessary follow-up and action.• Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information to appropriate personnel or local office.• Complete incident reports as required into the database.• Integrates quality criteria and standards into daily work practice and participates throughsuggestions, actions, etc. in continuous quality improvements in all aspects of operations.• Inputs accurate data into the scheduling databases: Procura and AlayaCare.
