Jay Syverson Email & Phone Number

Edina, Minnesota, Us

Jay Syverson is the Vice President of Customer Relationship Implementation Services with Optum Enterprise Technology. His team focuses on the evolution of customer services to enable Optum and UHC customers to consume infrastructure in whatever approach they choose. Jay comes to his role with 35+ years of experience with healthcare solutions companies, as well as business intelligence and customer relationship management software & services companies.

Saint Paul, Mn, Us

PCDS enables care providers to augment their team with integrated electronic decision support driving consistent, measurable, evidence based quality of care for patients with severe, chronic conditions.

St Louis Park, Minnesota, Us

Coherent Solutions delivers commercial grade software development solutions including mobile applications, quality assurance (QA) services and business intelligence (BI) solutions for customers in healthcare other verticals to help them focus on business innovation. Coherent Solutions has helped hundreds of clients get more work done in less time and with significant savings. As Vice President (VP) for Coherent Solution’s Healthcare Practice, some of my achievements to date include:• Created a Healthcare Practice to leverage existing company capabilities in a vertical domain. • Added 4 new healthcare clients in 2016. • Initiated a new solution for provider networks to manage patient readmission • Expanded the business development team to support new sales opportunities

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Optum is a $67B subdivision of United Health Group that delivers secure, data-driven business and operational solutions for healthcare providers and payers. Led Optum Data Management (ODM) in a COO role. Drove major initiatives to centralize and commercialize data assets across Optum. The organization went from a nine-person vision and planning team to a 1,300 person delivery organization overnight when Optum was acquired by United Health Group. Accomplishments included:•Executed consolidation and simplification initiatives which drove over a 20% reduction in direct, annual labor and environment consolidation savings over a three-year period.•Unified disparate practices and processes both inside ODM and across Optum. •Led the organization to effective collaboration across Optum unifying payer and provider solutions to enable better focus on patients to resolve the broad needs of healthcare. •Executed new practices and technologies, managing both unstructured and structured data across all Optum markets and all United Health Group channels.•Monetized solutions to drive 235% revenue growth from 2013 to 2015. •Provided executive leadership to United Health Group’s “General Manager Program".

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Led the Optum Health Care Operations and Technology (HCOT) team, a key entity in Optum’s healthcare consulting organization, in a COO role. HCOT solutions impact the healthcare marketplace by driving increased top line revenue growth or reducing operations costs, enabling higher efficiency and effectiveness. Accomplishments included:•Executed initiatives to maintain sustained year-over-year revenue growth of 35% and corresponding growth in the number of associates to enable a more dynamic mix of solutions needed by the industry. •Initiated new mentoring and staff development programs. •Transformed the Leadership Acceleration Program to effectively attract, retain and develop healthcare consulting expertise targeting college graduates. •Grew annual hiring 150% per year, year-over-year in 2010 and 2011. •Named as a Partner for the OptumInsight Consulting organization in 2011.

Provided Interim Executive Management services either as a consultant or as a full-time employee. Engagements varied from brief, specific assignments such as marketing assessments to multi-month engagements as a corporate officer. My leadership was sought because the company had one or more of the following challenges:• Were in need of change, transformation or growth• Required collaboration for organization growth • Were in need of leadership development at senior levels• Required international business experience • Would benefit from my network of professional leaders Consultations included:•Interim Vice President Operations for Traust Consulting (2010). Reported to the CEO and Founder. Focus: operations review, adapting existing processes to reflect changes in project opportunities. Updated consultant incentive plans; developed new practice concepts that leverage Oracle EBS consulting skill sets.•Interim Chief Operating Officer (COO) for Threewire (2010), providing operational management for the industry leader in patient recruitment services. Focus: management to improve scalability and profitability, redefined processes for new service offerings, created new services strategies to leverage expanded go-to-market opportunities. •Vice President (VP) Development and Technology for Boundary Medical (2008-2010). Reported to the CEO as the VP of Technology / Chief Information Officer (CIO). See PROJECTS.•Vice President Sales for The Occasions Group (TOG), a Taylor Company (2008). See PROJECTS.•Interim Senior Vice President (SVP) Sales and Marketing (2005) for Pointdexter Systems of New York, New York. Implemented strategies and infrastructure required for transformation from a product-focused company to a customer-centric company. See PROJECTS. •Vice President, Sales and Professional Services for Valeo IP, a Taylor Company (2004-2005), a start-up company that provided copyright infringement risk management solutions. See PROJECTS.

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Achieve Healthcare provided software for billing and care management to the long-term care industry. This was a turn-around opportunity. The company product line included two legacy lines developed in the early 1990s, a client server product line developed in the mid-to-late 1990s and a SaaS product line which was the current platform for new sales revenue. Reported to the Chairman of the Board as the President of Achieve Healthcare. •Led an initiative to secure investment resulting in an acquisition. •Identified and eliminated recurring fixed costs equal to 5% and personnel cost equal to an additional 10% of the budget in 2006 for 2007. •Drove an increase in per-employee revenue by 16%. •Diversified from one primary revenue channel to three revenue channels by the end of 2007, positioning future growth for the acquiring entity.

President & Chief Executive Officer (CEO) SyG Global provided Performance Measurement consulting services. Clients benefited from more effective measurement of Balanced Scorecard initiatives. •Developed a close business partnership with Panorama Business Views (currently,Actuate), the leader in performance-measurement software. •Led the implementation of a performance-measurement solution in partnership with Accenture for the State of Florida.

Interelate provided CRM “Analysis to Offer” solutions leveraging E.piphany decision support software for Fortune 1000 companies. Reported to the Interim Chief Executive Officer (CEO) as the Chief Operating Officer (COO) responsible for company strategy, sales revenue, profitability, customer satisfaction and professional services. • Drove sales and go-to-market strategy • Increased new sales revenue 12 % • Increased backlog revenue 65% • Increased average monthly revenue 29.8% • Increased per-employee revenue 85.5% • Executed management oversight to improve EBITA goals • Increased EBITA from a negative 36.6% to a positive 7.2% • Increased gross profit from negative $655,000 to a positive $172,000 • Promoted from Vice President (VP) to Chief Operating Officer (COO)

•As Vice President of Professional Services, built a business practice delivering 50% of the company’s revenue in support of solutions to Telecom clients via multi-million dollar, multi-year annuity contracts •Led the organization and staffing of European office in Amsterdam•Drove collaboration of seamless delivery across multiple services organizations

Mba, Finance

Bs, Business Administration - Marketing And Finance