Jay Yates Email & Phone Number

Charlotte, Nc, Us

• Provided employee-centric solutions for Senior Executives for Commercial Banking, encompassing 3,000 Employees across the East Coast and Canada Regions as well as Agribusiness, Food and Hospitality. The Commercial Banking Business provides products and services to, including credit and treasury solutions to customers with annual sales typically between $5 Million to $2 Billon. • Developed an integrated human capital approach to support business segmentation (Business Banking, Middle Market and Mid-Corporate) to help the business achieve better customer experiences while reducing operating expense. • Led talent strategies to support the growing demands of human capital needs while increasing diverse representation - increased Female Manager representation 10% year over year and increased Racially & Ethnically Diverse Manager representation by 6% year over year. Developed redeployment processes to capitalize on existing internal talent to meet staffing needs, helping the business realize a 12% YOY Salary/Wage expense saves. • Designed and implemented Market Level talent assessment process and successfully implemented Defend-Sustain-Attract approaches that produced high performing teams, with strong collaboration with Compensation and Staffing Partners. • Coached Executive Leaders to grow leadership skills, improve organization dynamics and build leadership brand in the industry. Helped achieve nomination and win for Agribusiness Executive as Atlanta's 2021 Women of Influence honoree.

Charlotte, North Carolina

• Supported Global Technology & Operations (GT&O) Chief Operating Officer, Finance Tech and Enterprise Control Functions including Chief Data Office, Change Management, Third Party Management and Global Information Security.• Consulted with Senior Executives on business strategies, which enabled the firm to reduce operational expense, minimize risk and provide new and improved products to customers.• Achieved 15% human capital efficiency gains in Third Party Management by creating functional organization model and unifying 400 global employees with similar functional responsibilities, while exceeding Third Party policy adherence above 98%. • Established HR strategies to align to business goals, which ensures the ideal talent is in place with alignment to financial forecasts and organizational health principles, while maintaining below 2% variance on Salary/Wage forecasts.• Drove cross-GT&O Executive HR partnerships to establish consistent approaches to high-risk processes such as severance, relocation, staffing, talent management. Successfully reduced GT&O’s MyWork (remote worker) presence 33% across 7 sub-LOBs, while protecting the firm from potential risk in partnerships with Employee Relations, Legal and Risk colleagues.• Led efforts to promote Diversity & Inclusion such as “know your talent” reviews of under-represented Black/African American and Hispanic/Latino employees to drive better diversity of candidate slates while promoting pull-through opportunities. Achieved 10% B/AA and H/L pull through for Chief Data Officer talent.

• Responsible for the quality and health of the end-to-end learning portfolio for the bank's Global Technology & Operations (GT&O) lines of businesses, encompassing more than 20,000 employees.• Led a team of up to 20 learning professionals to deliver timely, relevant and impactful learning and development programs to support business objectives. Enabled Consumer Mortgage Servicing to meet $3 billion dollar balance build goal, while maintaining top 2 box customer and learner satisfaction.• Built and deployed Leadership Learning Programs such as Information Security Development Program and GT&O Risk Bootcamp. Achieved significant reduction in business audit issues, while increasing self-identified risk reviews.• Designed and led Performance Development Plan auditing process to improve the Employee experience in clear and concise feedback in alignment HRs talent calibration process, resulting in a 20% improvement in the quality of documented notes provided by managers to employees.

• Managed a team of 20 employees, responsible for model validation support for the Bank's Operational Process & Strategy and Information Management business groups.• Oversaw Quality Review & Coaching for Consumer Banking Collections, Recovery, Bankruptcy and Foreclosure groups, encompassing 10 nation-wide call centers.