Qualified professional with over 6+ years of extensive experience in the field of Business Systems Analyst working with the technical staff to implement management and staff's business requirements into the software application in the motor vehicle manufacturing and finance industry. Evaluated and recommended process improvements through the application of information technology solutions or operational changes, leveraging expertise in Microsoft Dynamics 365 ERP. Developed deep expertise in the data sources and reporting needs for assigned functional areas, meticulously documenting data flow and requirements. Partnered with business stakeholders to define, document, and prioritize business needs and requirements, fostering alignment and clarity. Established user test criteria and coordinated user testing activities to ensure solutions met expectations and addressed business requirements. Led the development and delivery of user training sessions, equipping stakeholders with the necessary skills to effectively utilize implemented solutions. Acted as the primary liaison between business stakeholders and IT business analysts, facilitating ongoing communication and collaboration. Provided regular updates on project status and operational performance to business stakeholders, ensuring transparency and alignment. Coordinated the resolution of significant issues, working closely with the broader IT function to address challenges and mitigate risks. Collaborated with cross-functional teams to ensure successful project delivery and alignment with organizational objectives. Contributed to the continuous improvement of processes and methodologies, leveraging insights and lessons learned from project experiences. Proficient in developing Use case scenarios to enable the design and development of applications using tools like Rational Requisite Pro, JIRA and Version One based on the SDLC methodology. Excellent technical command to work with Agile project management tools like Rally and JIRA. Managing projects in both Agile and Waterfall development environments. Keeping the team together all the time to ensure successful sprints. Expert in creating User Stories, Case Diagrams, Class Diagrams, and Sequence Flows using MS Visio and Rational Rose using UML concepts.