Jay Thakar Email & Phone Number

Vadodara, Gj, In

Vadodara, Gujarat, India

Mumbai, Maharashtra, India

Trouble Shooting of hardware/Software Issues of Desktops, Laptops, Network Equipment andtaking proper call logs of all attended calls through Ticketing tools.Call logging with OEM if any hardware problem occurs and taking progressive updates fromvendors.Providing Solutions to Clients via Remote Session.Troubleshooting user problems including reset and unlock user account from AD.Maintaining Asset Inventory.Monitoring of the infrastructure such as physical servers… Show more Trouble Shooting of hardware/Software Issues of Desktops, Laptops, Network Equipment andtaking proper call logs of all attended calls through Ticketing tools.Call logging with OEM if any hardware problem occurs and taking progressive updates fromvendors.Providing Solutions to Clients via Remote Session.Troubleshooting user problems including reset and unlock user account from AD.Maintaining Asset Inventory.Monitoring of the infrastructure such as physical servers, virtual servers, SAN Storage,Network switches and routers, Firewall, and basic troubleshooting of L1 level in case of anyissue.Provide diagnosing and solving of network, program, hardware, or user-created problems.Implement software upgrades, network improvements, and system alterations.IT request ticket generation and assign to the responsible technician.Respond to telephone calls, instant messages, email, and personnel requests for technical support.The document, track and monitor all problems to ensure a timely resolution.Perform other duties or special projects as requested related to the area of responsibility.Performed remote installations, upgrades, and repairs using phone, online chat, and remotedesktop software.Knowledge of Service Desk software (Talking to staff/clients through a series of actions either face toface or over the telephone to help set up systems or resolve issues.)Provide basic administration of computer accounts and passwords.Attend meetings and provide on-site support to various departments and branches. Show less

Vadodara Area, India

Trouble Shooting of hardware/Software Issues of Desktops, Laptops, Network Equipment andtaking proper call logs of all attended calls.Call logging with OEM if any hardware problem occurs and taking progressive updates fromvendors.Providing Solutions to Clients via Remote Session.Monitoring & troubleshooting performance-related issues in the servers.

Vadodara, Gujarat, India

I have worked as an IT Support Engineer and IT Support head also, in my short career span. Have seated at my desk and visited each individual PC also as IT Support Head and IT Support Engineer respectively.Installation and Troubleshooting in Computer Hardware including a Computer system, Keyboard,Printers and Routers.Identifying & resolving the hardware, OS, or application related problem.Modify the Computer Hardware for increased speed and smooth work.Support, monitor… Show more I have worked as an IT Support Engineer and IT Support head also, in my short career span. Have seated at my desk and visited each individual PC also as IT Support Head and IT Support Engineer respectively.Installation and Troubleshooting in Computer Hardware including a Computer system, Keyboard,Printers and Routers.Identifying & resolving the hardware, OS, or application related problem.Modify the Computer Hardware for increased speed and smooth work.Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN.Organize and manage multiple tasks and priorities.Diagnose Troubleshoot Desktop and Laptop, Assembling, and replace defective parts.Windows installation, Troubleshooting, Standard software installation.Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN.Organize and manage multiple tasks and priorities.Windows installation, Troubleshooting, Standard software installation. Show less

Master Of Computer Applications (M.C.A.), Information Technology

Bachelor Of Computer Application, Information Technology