• Upper leadership of the DID(it) team• Implementing Lean Agile best practices to a team that has recently transferred into the DID(it) program• Creating multiple Value Teams made up of the most important stakeholders to assist with making decisions on the priority of enhancements• Moving stakeholder from a large epic to an small iteration approach for testing and release• Managing the ServiceNOW development and support teams, which include another Portfolio Manager, two Product Managers, an Architect, a Server Admin, and fourteen developers• Set priorities while making trade off decisions to support where most needed• Coordinating resources for the successful execution of software products• Providing guidance and mentorship through regular reviews for employees and subcontractors• Supporting recruiting and staffing activities and decisions• Managing profit and loss as well as contractual deliverables• Working with product managers on the program to coordinate staffing updates• Providing periodic status updates to customer stakeholders• Measuring performance and ensure that projects are on schedule and healthy• Performing risk management and minimize project risks• Establishing and maintain relationships with customers and third parties• Working with recruiters to select candidates, then interview, negotiate salary, and hire ServiceNOW developers.

• Joined the Digital Innovation & Development - DID(it), a DevOps team charged with both the operations and maintenance of 50+ applications and the development of new innovating application solutions using a build, measure, learn web application development methodology• Revitalized and motivated a disheartened development team, restored faith/trust with Product Owners, and shifted development focus to a health development cycle• Managed a team of contractor and federal Ruby On Rails developers• Grew the development team from 4 developers to 8 developers and one designer• Conducted stakeholder interviews, user interviews, requirements workshops, lead backlog grooming, interacted with Product Owners, end users, and other stakeholders to illicit and test new requirements, test and validated existing requirements, and created new user stories• Built consensus on the strategic objectives and business goals of the product; identifying and mitigating risk; translating business needs into solutions; managing product roadmaps, feature backlogs, and user stories• Provided support to developers and testers, and facilitate prioritization of user stories• Focused on Lean Startup Principles including their role in Lean Agile and Lean UX• Implemented Human Centered Design methodologies and best practices• Synthesized interviewing stakeholders’ feedback to uncover patterns and themes• Prioritized feedback, creating feature lists and defining a minimum viable product (MVP)• Managed multiple Leankit Kanban boards an Agile Lifecycle Management tool• Lead/facilitated daily standup, reiteration planning, customer check-in, retrospective, multi-purpose system integration, and additional meetings as needed• Worked with Product Owners to devise a road map that supported the Product Owners’ mission and goals• Created Business Value Metrics that are reportable, show real progress• Developed DID(it)’s development playbook with the Product/Portfolio Manager working group

Working at the U.S. Coast Guard's Operation System Center for the OSC Application Support:• Develops policies and procedures for internal and external users• Manages multiple short and long term projects• Setup and designed service wide Knowledge Base for support of over 35 enterprise systems• Manages all Knowledge Management processes and applications• Performs Business Intelligence Reporting and Analytics development and customization (COGNOS and other tools)• Developed statistical reports using multiple dynamic data sources• Streamlined reporting process by automating the majority of the process• Decreased daily, weekly, and monthly reporting processing time by 90%• Supervises all statistics reporting requirements and team reporting to multiple government levels• Spearheads special projects and teams• Evaluate, Recommend, Setup/Install, and Configure Commercial off-the-shelf (COTS) Products• Designs application-specific training; trains staff and end users• Administers all aspects of Remedy System (BMC software), including Incident Management, Work Order Management, Knowledge Base, and Analytics• Ensures continuing support for over 35 enterprise systems/applications• Works with development teams to ensure comprehensive support and feedback• Capability Maturity Model Integration (CMMI) team• Received multiple awards, commendations and industry recognitions• Type of Systems/Applications Supported: Business Intelligence, Content Management Systems (CMS), E-Learning, Finance, Geographical Information System (GIS), Information Management Systems, Law Enforcement, Logistics, Project Management, Purchasing, Remote Access (RAS/VPN), Reporting, Supply, Survey

Working at the U.S. Coast Guard's Operation System Center for the OSC Application Support:• Develops policies and procedures for internal and external users• Manages multiple short and long term projects• Setup and designed service wide Knowledge Base for support of over 35 enterprise systems• Manages all Knowledge Management processes and applications• Performs Business Intelligence Reporting and Analytics development and customization (COGNOS and other tools)• Developed statistical reports using multiple dynamic data sources• Streamlined reporting process by automating the majority of the process• Decreased daily, weekly, and monthly reporting processing time by 90%• Supervises all statistics reporting requirements and team reporting to multiple government levels• Spearheads special projects and teams• Evaluate, Recommend, Setup/Install, and Configure Commercial off-the-shelf (COTS) Products• Designs application-specific training; trains staff and end users• Administers all aspects of Remedy System (BMC software), including Incident Management, Work Order Management, Knowledge Base, and Analytics• Ensures continuing support for over 35 enterprise systems/applications• Works with development teams to ensure comprehensive support and feedback• Capability Maturity Model Integration (CMMI) team• Received multiple awards, commendations and industry recognitions• Type of Systems/Applications Supported: Business Intelligence, Content Management Systems (CMS), E-Learning, Finance, Geographical Information System (GIS), Information Management Systems, Law Enforcement, Logistics, Project Management, Purchasing, Remote Access (RAS/VPN), Reporting, Supply, Survey