Jay Tobin Email & Phone Number

Lake Worth, Fl, Us

Fort Mill, Sc, Us

I built and led on- and off-shore teams of 30+ solution specialists and director resources and oversaw negotiations, design, and execution of technical development for the global IT services management company.Notable highlights include:Developed and implemented a transformational strategy redefining roles and processes to increase internal productivity and drive innovative and effective solutions for the client. Recruited and developed global teams in India and Mexico charged with proposal development, solution design, client presentation, terms and conditions, negotiations, and SOW development.Led a culture of transformation development and execution leading to significant reductions in CompuCom’s cost of sales and resulting in savings of millions over the past few years. Developed a unique key account management program targeting the largest potential and existing clients to enhance revenue performance and reduce attrition.

Fort Mill, Sc, Us

I developed and closed multiple large IT outsourcing opportunities working in the client-facing, executive position.Notable highlights include:Engaged clients to determine the business requirements of potential projects, discussed possible solutions and issues, and worked with experts and development teams to create sophisticated solutions.Oversaw the authoring of proposals and RFP responses containing integrated service solutions.Developed client-facing and internal documents, including technical requirements, solution briefs, and financial models, projects and transition plans, statements of work, contracts, and associated schedules prior to hand-off to service delivery.Provided pre- and post-sale technical consulting support and translated client business objectives into technical solutions.Independently and in collaboration with partners analyzed client environments and developed solutions and pricing structures to drive strategic outsourcing engagements and maximize cost optimization.Cultivated relationships with the client’s senior executives and provided counsel on engagement and current technology issues.Identified and negotiated strategic relationships with prospective business alliance partners.Negotiated and closed numerous lucrative engagements and strategic partnerships valued at over $10M annually.

Fort Mill, Sc, Us

I led teams of 100+ engineers and 7 managers charged with technical service delivery in the Northeast and Ohio Valley.Notable highlights include:Managed Profit and Loss (P&L) for all regional branch offices.Revitalized the troubled market by renegotiating existing contracts, reducing expenses, and improving cash flow. Re-designed the delivery team to increase efficiencies and customer intimacy resulting in a 45% annualized increase in revenue with a commensurate increase in gross margin. Engaged sales teams and championed the identification and leveraging of new opportunities.Implemented continuous improvement programs for increased client satisfaction and retention.

Fort Mill, Sc, Us

I oversaw service delivery personnel and coordinated resources to ensure client satisfaction and service level compliance within Connecticut.Notable highlights include:Manage P&L functions for the local office and several national programs.Partnered with the regional sales team to define the full scope of opportunities and ensure optimum service delivery.Led the turnaround of client satisfaction and profitability for one of CompuCom's largest national accounts.

Bachelor Of Arts (B.A.), Philosophy

Education record