As SVP, I led teams throughout North America and managing 400+ offshore technical resources to implement cost-saving enterprise resource planning (ERP) solutions and streamline technology for finance, billing, compensation planning, payroll, and expense reporting. I enjoy providing strong leadership that includes managing full P&L. In addition to the skills listed above, I conducted M&A due diligence and post-merger integrations. As a key member of the executive team, I am passionate about technology and research the latest developments to provide thought leadership focused on driving optimization for business customers and internal groups.Achievements* Orchestrated large, multi-departmental ERP project that leverages SAP S4HANA, replacing legacy ECC system; spearheaded migration from Oracle to Azure, directing upgrades of SAP FICO, SD, and HCM.* Headed development of Music Connect app to give customers improved access to market intelligence and data on recording artists/albums/songs; award-winning solution enhanced user experiences (UX) dramatically.* Evaluated production support contract (Watch), negotiating cost-saving managed services agreement; eliminated time and attendance model to realize ongoing savings.* Planned and managed offshore engagements in IMEA, APAC, and LATAM; determined staffing needs, obtained and analyzed expenses, and drove executive decision-making to ensure best practices.* Implemented SAP Concur for travel and expense management across organization; cost-effective Cloud-based solution reduced expenses as part of broader digital transformation effort.

Achievement:Led production support for Nielsen’s Watch segment, overseeing development and upgrades for 700+ applications prior to promotion to SVP; brought costs down significantly without compromising performance.

While at Arbitron, I was able to successfully optimize P&L,. I implemented enterprise systems (Peoplesoft/Lawson Financials) and oversaw a staff of 200+, managing senior-level reports as head of division. I am extremely proud to have driven the development of company’s first internet measurement software for radio marketing research. I also led business transition from legacy desktop applications to Software-as-a-Service (SaaS) model. As part of my role, I had the opportunity to conduct decision making surrounding offshore resources and provide critical direction. During my tenure, I was able to achieve significant improvements in profitability and accountability, allowing the company to position for eventual acquisition by Nielsen in 2013.Achievements:* As chief executive of the customer software business, grew revenues and reduced costs to catapult profit margins from 10% to 40%+ annually, instituting both operational and technological improvements. * Led evaluation of 20+ applications, identifying best-of-breed products to eliminate underperforming offerings; reduced operating costs and driving development of SaaS subscription model to dramatically improve ROI.* Developed and launched Arbitron’s first cross platform product (TV, Radio, and Internet) for NBC’s Winter Olympics; provided enterprise-level customers with new ability to monitor audience flow across media outlets. * Devised and managed deployment of web-based application (Tapscan), a solution that promotes buying and selling of radio advertising inventory; software successfully handles billions of dollars in annual online transactions.

Leading 750+ employees with responsibility for millions in P&L, my focus was on management of enterprise-level billing and warehouse systems. While at Verizon, I led a large rebuild of inter-company platform as part of a change management initiative. In addition, I drove the adoption of a new solution giving business customers greater access to products and services online that is still in use today.Achievements* Championed deployment of business web portal that encourages self-service for improved management of products and services; eliminated millions in operating costs, raising customer satisfaction to new heights. * Led efforts to increase product adoption rates, resulting in 30% rise in users over only 18 months; collaborated with marketing to promote new solution offering customers quicker provisioning and SLA resolution.* Devised customer care system with a single point of accountability; operational improvements allowed company to consolidate service centers from eight down to only three, reducing annual expenses significantly.* Planned and executed integration of MCI WorldCom’s assets into Verizon’s infrastructure; assessed technology, managed data migrations, and ensured smooth operations throughout process, maintaining business continuity.