Jay Utter Email & Phone Number

Responsible for over 60 employees including Customer Service, Billing, Order Processing, Pre-Press, Inside Sales, and other office personnel. Four direct supervisory reports.Directed the implementation of office work flow to a paperless environment using Lean processes resulting in improved service efficiencies and reduction in labor.Developed and spearheaded employee process improvement teams that identified key areas of opportunity for improvement within the organization. SMART goals utilized for results and employee engagement. Instrumental in moving Customer Service from Canada operation to USA. Heavily involved with learning and understanding the necessary components of shipping and taxation laws between the two countries.Review, analyze and prepare operational reports and data.Created critical KPIs to track and improve on-time delivery, quality, and production.

Manage employees and workload on a daily basis while ensuring that a quality product was produced for our customers.