Jay V. Email & Phone Number

Philippines

-Provide first line supervision to direct reports-Develop and administer SOC processes in conjunction with North American SOC Lead and review their application to ensure that SOC’s controls, policies, and procedures are operating effectively-Provide management oversight for the identification, triage and response of events or incidents of apparent security.

Philippines

-Email spam handling and threat prevention using FireEye, Cofense and Microsoft Defender O365-Monitor Firewall logs and report on potential security breaches. -Recognizes problems by identifying abnormalities, reporting violations. -Performs analysis of security logs to detect unauthorized access, security breaches and suspicious activities Implement.

Philippines

-Develop a high performance team by recruiting, coaching, motivating and leading.-Ensure necessary awareness and experience levels are maintained within the team relevant to the applications and technology being supported and processes used.-Generate ideas, approaches and solutions to complex problems and identify opportunities to successful.

Philippines

Philippines

-Assist John Hancock and Manulife employees with their computer related concerns thru remote software.-Perform mobile device administration, on-boarding and off-boarding of users via Mobile Iron and Blackberry Enterprise Server.-Review, handle, manage and own escalation and customer complaints until resolved.-Work closely with clients in reviewing and.

Philippines

-Customize, optimize and removed virus on client’s computer through remote control technology. -Handle customer issues and complaints.-Assist client in resolving connection issues.-Perform advance remote computer diagnostics and repair.