Jay Volk is a professional in their field. Colleagues describe him as "I had the pleasure of working with Jay for several years. He built and ran the Americas Operations team for our US Service Provider business. He is an outstanding and very experienced Services professional and a warm and engaging leader. He balances both strategy and deep operational execution. He understands very well that the devil is in the detail and he goes as deep as needed to ensure a stellar execution, but never loses sight of the big picture. His dry sense of humour also… Show more" and "Jay and I worked closely together for over 3 years covering a large Service Provider. Jay's work ethic was exemplary, and his commitment to excellence was contagious. He was our "face of customer service" to Sr. Executives at the customer that we supported Jay handled complex service delivery for both proactive and reactive support. He has fabulous communications skills. Together Jay and I grew our services franchise from zero to a $10 Million a year franchise. It… Show more"