Techops Engineer
Current
Apr 2024 - Present
AeroLeads people directory · profile
Jay Walder Email & Phone Number
TechOps Engineer
at
RBC Technology Group
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
TechOps Engineer
Location
Greater Melbourne Area, Australia
Company size
Who is Jay Walder? Overview
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Quick answer
Jay Walder is listed as TechOps Engineer at RBC Technology Group, a with 122 employees, based in Greater Melbourne Area, Australia. AeroLeads shows a matched LinkedIn profile for Jay Walder.
Jay Walder previously worked as Support Technician at Rbc Technology Group and Management Information System Technician at Rbc Technology Group. Jay Walder holds Bachelor, Applied Information Technology from La Trobe University.
Company email context
Email format at RBC Technology Group
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RBC Technology Group
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Profile bio
About Jay Walder
As a Management Information System Technician at RBC Group, I support the IT infrastructure and operations of a leading Managed Services Provider. I work with a diverse team of IT professionals, using my skills in Microsoft 365, and leading VoIP platforms to provide efficient and effective solutions for internal and external customers. I have also earned two certifications in 3CX, a software-based IP phone system, demonstrating my ability to learn new technologies and apply them in practice.My passion for developing and expanding my knowledge drives me to explore various aspects of IT, such as software development, cyber security, and web design. I have acquired proficiency in Java, C#, Git/GitHub, and some Python, JavaScript, HTML, and CSS. I actively read and find new ways to better my code and enhance my problem-solving skills. My goal is to one day work as a Software Developer or within Cyber Security, where I can contribute to innovative and impactful projects.
Current workplace
Jay Walder's current company
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Rbc Technology Group
10 roles
Jay Walder work experience
A career timeline built from the work history available for this profile.
Support Technician
Feb 2024 - Apr 2024
Management Information System Technician
Jan 2023 - Feb 2024
Management Information System Technician
- Providing technical, logistical, and administrative support for Information Systems (on-premises and hosted) for data and voice networks.- Monitoring and responding promptly to requests through the MIS helpdesk, prioritizing based on urgency.- Resolving technical issues onsite or remotely, triaging and escalating as needed.- Pre-configuring end users' equipment and facilitating transitions to Managed services.- Offer installations and training to clients and staff; coordinate internal or external support resources.- Ensure optimization of internal monitoring systems.- Documenting client sites and configurations for effective support in absence.- Maintaining availability during work hours to oversee ICT projects' quality, progress, and adherence to timelines and budgets.- Providing product recommendations and prepare project scoping documents.- Develop and implement project management plans, communicating regularly with stakeholders.- Documenting internal procedures and maintaining inventory of equipment and software licenses.- Providing training to/and mentoring support staff and clients on devices and software.- Participating in proactive projects for service improvement and maintenance.- Accurately report job and timesheets using support software and billing management systems.- Utilizing provided tools such as Lucid Charts, job management systems and inhouse tools for documentation.- Assisting in onboarding of new clients by facilitating equipment delivery and installations.
Feb 2022 - Jan 2023
Customer Care Consultant
Jan 2022 - Feb 2022
Customer Support Advisor
Aug 2021 - Dec 2021
Customer Service Officer
Jan 2020 - Jan 2021
Customer Service Specialist
Apr 2018 - Sep 2019
Debt Management Officer
Jan 2017 - Dec 2017
Customer Service Officer
Australian Government Department Of Human Services
Dec 2015 - Jan 2017
Team & coworkers
Colleagues at RBC Technology Group
Other employees you can reach at rbc.com.au. View company contacts for 122 employees →
SM
Steven Milosescu
Colleague at Rbc Technology GroupBrisbane City, Queensland, Australia
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PG
Paula Gunton
Colleague at Rbc Technology GroupGreater Brisbane Area, Australia
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GL
Geoff Layton
Colleague at Rbc Technology GroupGreater Brisbane Area, Australia
View →
AB
Alex Butler
Colleague at Rbc Technology GroupBrisbane, Queensland, Australia
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RB
Robinson Bertoldi
Colleague at Rbc Technology GroupSão Paulo, Brazil
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BP
Brent Pullar
Colleague at Rbc Technology GroupGreater Brisbane Area, Australia
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RB
Rupert Borrell
Colleague at Rbc Technology GroupGreater Melbourne Area, Australia
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RA
Robert Appleton
Colleague at Rbc Technology GroupBrisbane, Queensland, Australia
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AG
Ankush Goyal
Colleague at Rbc Technology GroupSouthbank, Victoria, Australia
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SV
Sindhuja Venkatachalapathi
Colleague at Rbc Technology GroupToronto, Ontario, Canada
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Steven Milosescu
Colleague at Rbc Technology GroupBrisbane City, Queensland, Australia
View →
PG
Paula Gunton
Colleague at Rbc Technology GroupGreater Brisbane Area, Australia
View →
GL
Geoff Layton
Colleague at Rbc Technology GroupGreater Brisbane Area, Australia
View →
AB
Alex Butler
Colleague at Rbc Technology GroupBrisbane, Queensland, Australia
View →
RB
Robinson Bertoldi
Colleague at Rbc Technology GroupSão Paulo, Brazil
View →
BP
Brent Pullar
Colleague at Rbc Technology GroupGreater Brisbane Area, Australia
View →
RB
Rupert Borrell
Colleague at Rbc Technology GroupGreater Melbourne Area, Australia
View →
RA
Robert Appleton
Colleague at Rbc Technology GroupBrisbane, Queensland, Australia
View →
AG
Ankush Goyal
Colleague at Rbc Technology GroupSouthbank, Victoria, Australia
View →
SV
Sindhuja Venkatachalapathi
Colleague at Rbc Technology GroupToronto, Ontario, Canada
View →
2 education records
Jay Walder education
Bachelor, Applied Information Technology
Education record
FAQ
Frequently asked questions about Jay Walder
Quick answers generated from the profile data available on this page.
What company does Jay Walder work for?
Jay Walder works for RBC Technology Group.
What is Jay Walder's role at RBC Technology Group?
Jay Walder is listed as TechOps Engineer at RBC Technology Group.
Where is Jay Walder based?
Jay Walder is based in Greater Melbourne Area, Australia while working with RBC Technology Group.
What companies has Jay Walder worked for?
Jay Walder has worked for Rbc Technology Group, Rbc Group, Zurich Insurance Company Ltd, Tech Mahindra, and Services Australia.
Who are Jay Walder's colleagues at RBC Technology Group?
Jay Walder's colleagues at RBC Technology Group include Steven Milosescu, Paula Gunton, Geoff Layton, Alex Butler, and Robinson Bertoldi.
How can I contact Jay Walder?
You can use AeroLeads to view verified contact signals for Jay Walder at RBC Technology Group, including work email, phone, and LinkedIn data when available.
What schools did Jay Walder attend?
Jay Walder holds Bachelor, Applied Information Technology from La Trobe University.
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