Jay Weekley Email and Phone Number
charleston, south carolina, united states
Jay Weekley's Location
Charleston, South Carolina, United States, United States
Jay Weekley's Contact Details
Jay Weekley work email
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Jay Weekley personal email
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About Jay Weekley
- Ten plus years of experience providing exceptional customer service- Proven organizational, time management and problem-solving skills in a fast paced and high volume environment - Strong leadership and prioritization skills- Solid written and interpersonal communication skills- Proficient computer skills with experience in all MS Office products, Adobe InDesign and Photoshop and ability to quickly learn and master new software programs
Jay Weekley's Current Company Details
Blackbaud
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Blackbaud
charleston, south carolina, united states
- Website:
- blackbaud.com
- Employees:
- 3481
Jay Weekley Work Experience Details
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Customer Success RenewalsBlackbaud Jan 2021 - PresentCharleston, South Carolina, United States
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Branch ManagerEnterprise Jan 2021 - Jan 2022Walterboro, South Carolina, United StatesResponsible for all daily functions within the branch with concentration on the 4 core areas of business – customer service, growth, employee development and profitabilityProcessed and analyzed monthly profit and expense reports for the branch to maximize profitabilityProduced monthly schedules for all staff to ensure proper staffing to run business at optimum efficiencyCreated, implemented and managed a high-impact weekley outside sales plan to capitalize on current and new business opportunitiesPromoted current Management Assistant to Assistant Manager of the Branch to better meet the needs of the growing businessConduct weekly and monthly employee development meetings with all levels of employees to ensure they have the proper tools and skills for personal and career growthResolve any customer service issues and escalationsCreate and implement improvement plan for underperforming employees through monthly performance management meetings and consistent documentationSafely maintain a fleet of 130-150 vehicles including service schedules and vehicle condition Effectively communicated with employees to maintain clear and defined professional expectationsCoordinated logistics of corporate deliveries, customer pickups and in branch customer interactions -
Branch ManagerEnterprise Rent-A-Car Apr 2019 - Jan 2021Daniel Island, South Carolina, United StatesManaged daily branch functions of 50-75 car branchGenerated new and managed ongoing relationships with corporate accounts to discuss needs and procedures to ensure the highest level of customer serviceReduced and controlled branch expenses by overseeing branch accounts receivable, fleet management, and monitoring employee hoursTop monthly customer service score of all branches in Charleston, Myrtle Beach and Florence multiple time as Branch Manager with an average score of 92.5% completely satisfied customersForecasted vehicle needs to properly maintain fleet size for maximizing profitability
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Assistant Tri Brand ManagerEnterprise May 2018 - Apr 2019Charleston International AirportAssistant Manager of three different rental brands (Enterprise Rent A Car, National Rental Car and Alamo Car Rentals) all with different clientele and business modelsTop Performing Airport on performance matrix 5 out of 6 eligible monthsTop Ranked Airport in City for Quarter 1 FY 2018Manage over 40 employees including Management Trainee/Assistants, Rental and Return Agents, Drivers and Service agentsMaintain logistics on a fleet of over 1900 vehicles Conduct daily sales and service reviews with employees including coaching sessions on how to maximize sales while driving positive customer satisfaction Assess and execute different needs of customers for all three brandsDeliver exceptional customer service while addressing a variety of issues that arise with 400+ reservations and 350+ returns on a daily basisPrepare Management Trainees for the Management Quality Index TestMentor Management Assistants in preparation for interviews to become Assistant Branch Managers.
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Assistant Branch ManagerEnterprise Oct 2017 - May 2018Walterboro, South Carolina, United StatesTop Ranked Assistant Manager in the City 3 out of 6 eligible monthsTop Ranked Assistant Manager in the City for Quarter 3 and 4 2017-18Top Performing Branch in South Carolina for Quarter 3 FY 2017Consistent top performing branch in Customer Service with a highest score of 94 out of 100Directly supervised 5 employees including customer service representative and service agentsHandle a majority of rental interactions with customers at a branch of roughly 150 carsAssisted Branch Manager with logistics of rentals, picking up and dropping off customers and getting more rental vehicles to the branchCalled customers, corporate and retail, in regards to overdue rentals and past due rental billsRan branch after Branch Manager was promoted and earned highest Customer Service Score (92) and Operating Profit ($420/car) in the City in September 2017
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Management Assistant/TraineeEnterprise Rent-A-Car Jan 2017 - Oct 2017Charleston, South Carolina AreaTop half of sales performers 5 of 6 eligible monthsManaged approximately 15 corporate accounts assigned to the branchRan off site rentals at local body shop in first 2 months of working at EnterpriseHandled in bound and made outbound calls regarding reservations, rental agreements and billingGenerated new business and grew existing business with face to face meetings outside the branchPromoted to Best Person Program at Charleston International Airport within 7 months with the EnterpriseWorked in high volume and fast paced branch with minimum 50 hour work week
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Assistant Food & Beverage DirectorCharleston Riverdogs Sep 2014 - Jan 2017Charleston, South Carolina• Oversee day to day operation of all concessions for this minor league stadium• Assist with running Food and Beverage department with $1.5 million dollar revenue stream between February and October (peak operating season)• Interview and train over 150 employees with focus on exceptional customer service• Directly supervise 80 employees and oversee implementation of training throughout the shift• Consistently met goals of labor and food cost on a monthly basis keeping them below 40% combined • Routinely use troubleshooting skills to solve staffing issues and equipment malfunctions• Assist with all stadium food and beverage orders and maintaining inventory• Development and tracking of menu specials each week throughout the stadium to maximize sales• Organize and lead weekly supervisor meeting with eleven supervisors -
Food And Beverage DirectorPittsfield Suns May 2013 - Aug 2014Pittsfield Massachusetts• Develop operational procedures for all food and beverage services throughout the stadium in its first year of in-house operation• Establish accounts, place orders and maintain rapport with multiple product distributors• Recruit, interview, hire, and schedule a staff of over 30 seasonal employees• Create menus items, set prices and design menu boards • Responsible for compliance with all federal and state regulations related to food preparation and sanitation standards
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Assistant Food And Beverage DirectorFort Myers Miracle Jan 2014 - Apr 2014Fort Myers, Florida• Assist in managing all aspects of the Food & Beverage operations to daily crowds averaging 6,500 patrons• Implement new menus, operational procedures and staffing for inaugural year of outfield boardwalk, including, three state of the art food carts, two full service bars and three additional beverage carts• Report daily inventory to Food & Beverage Director to maintain proper inventory levels• Recruit, interview, hire and schedule a staff of over 120 seasonal employees
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Ticket Sales RepresentativeHudson Valley Renegades Sep 2012 - Dec 2013Fishkill, New York- Coordinate with Director of Ticket Sales on sales regarding Season Tickets, Group Tickets, Flex Plans and individual tickets- Responsible for editing Picnic and Skybox spreadsheets so entire front office staff new what was still available for purchase- Made cold calls to local businesses regarding group outings including picnics, skyboxes, field trips for camps and pre-game performances -
Assistant Food & Beverage DirectorHudson Valley Renegades Jan 2012 - Dec 2013Fishkill, New York- Assist Food & Beverage Director in efficiently running all aspects of the Food & Beverage operation at the stadium, i.e. concessions, skyboxes, picnics areas and specialty stands to an average crowd of 4,500 nightly patrons- Recruit, interview, hire, schedule and supervise over 90 seasonal employees- Ordered all products related to beverages served at the park, ie. Pepsi products, beer from three different distributors, propane for the grills, and CO2 for beer and soda machines.- Insure all food and beverage products rotated correctly so the freshest was always used first.- Responsible for compliance with all federal and state regulations related to food preparation and sanitation standards
Jay Weekley Skills
Event Management
Facebook
Social Networking
Time Management
Management
Microsoft Office
Sales
Social Media
Sports Management
Jay Weekley Education Details
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Multi/Interdisciplinary Studies - Mass Comm, Bus. Management & Kinesiology
Frequently Asked Questions about Jay Weekley
What company does Jay Weekley work for?
Jay Weekley works for Blackbaud
What is Jay Weekley's role at the current company?
Jay Weekley's current role is Blackbaud.
What is Jay Weekley's email address?
Jay Weekley's email address is ja****@****ise.com
What schools did Jay Weekley attend?
Jay Weekley attended Southwestern Oklahoma State University.
What skills is Jay Weekley known for?
Jay Weekley has skills like Event Management, Facebook, Social Networking, Time Management, Management, Microsoft Office, Sales, Social Media, Sports Management.
Who are Jay Weekley's colleagues?
Jay Weekley's colleagues are Dustin Gunckel, Meredith Gentzel, Spencer F., Anthony Gallo, Xx Dd, Tina Lujan, Bob Hardy.
Not the Jay Weekley you were looking for?
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Jay Weekley
Business Owner At Self Employed - Wireless And Wired Networking. Bicsi Certified Technician.Cullman, Al1cyberbroadband.net -
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Jay Weekley
Senior At Albion College, Graduating Early In December With Degrees In Environmental Studies And Spanish. Outside Of Academics, I Also Love To Write Creatively.Lake Villa, Il -
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