Jay Willis

Jay Willis Email and Phone Number

Technical Consultant @ Cumming, GA, US
Cumming, GA, US
Jay Willis's Location
Atlanta Metropolitan Area, United States, United States
Jay Willis's Contact Details
About Jay Willis

As the Director of Customer Support at NextGen Healthcare, led a team of 4 managers and over 50 support professionals providing direct client support for critical healthcare applications, including EHR, Practice Management, Patient Portal, Population Health, Virtual Visits, Health Quality Measures, and Mobile solutions. Bringing 16 years of experience in Healthcare Information Technology leadership focused on SaaS, application, and technical support team management. Empathetic approach to improve patient outcomes through customer engagement.Proven track record of driving operational excellence, enhancing customer satisfaction, and optimizing support processes. Adept at recruiting, training, mentoring, and retaining high-level talent, and incorporating them into high-performing teams. Continuous focus on change management, process and procedure enhancements, and customer experience and engagement. Certified Support Center Manager (SCP) credential from Services Strategies with extensive experience engaging with C-Level customers to address critical business objectives.

Jay Willis's Current Company Details
N3S Consortium

N3S Consortium

Technical Consultant
Cumming, GA, US
Jay Willis Work Experience Details
  • N3S Consortium
    Technical Consultant
    N3S Consortium
    Cumming, Ga, Us
  • N3S Consortium
    (Crm) Customer Relationship Management Consultant
    N3S Consortium Feb 2024 - Present
    Direct project management leadership of onshore US and offshore international client engagements expanding operations into the United States. Delivery of CRM implementation solutions including proactive analysis of existing environments to streamline processes, procedures, configurations, and workflows.
  • Nextgen Healthcare
    Director, Customer Support
    Nextgen Healthcare Dec 2021 - Dec 2023
    Remote First, Us
    Led the Tier2 applications and technical Support managers and teams consisting of 4 managers and 52 individual contributors providing direct client Support ensuring the quality and efficiency of our support services for critical product offerings, including EHR, Practice Management, Patient Portal, Population Health, Virtual Visits, Health Quality Measures, and Mobile.
    View
  • Syapse
    Director, Data Support
    Syapse Sep 2019 - Dec 2021
    San Francisco, Ca, Us
    Direct leadership of the Data Support team to ensure customer availability to the Syapse SaaS portal enabling access to accurate real-world de-identified cancer data represented through predetermined data cohorts and custom engagements enabling precision medicine to improve patient outcomes.
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  • Ciox Health
    Manager, Service Management
    Ciox Health Aug 2018 - Sep 2019
    New York, Ny, Us
    Directly managed the HealthSource SaaS application Tier 2 support team and Tier 1 support managers exceeding customer expectations and increasing product adoption. Enabled product applications access through active implementation projects allowing health system customers to process patient medical records into centralized Health Information Management systems enabling PHI Release of Information.
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  • Change Healthcare
    Senior Technical Support Manager, Commonwell Health Alliance
    Change Healthcare Jan 2017 - Aug 2018
    Nashville, Tennessee, Us
    Managed the CommonWell Health Alliance data sharing network support and implementation team in order to activate and de-activate accessible patient data through the CareQuality platform with the primary goal of enabling interoperability of vendor neutral healthcare patient data.
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  • Mckesson Health It
    Product Support Manager, Enterprise Intelligence Analytics
    Mckesson Health It Sep 2011 - Jan 2017
    Nashville, Tn, Us
    Managed a team of up to 15 application and technical resources supporting complex data analytics SQL Server Healthcare software solutions. Products supported include: McKesson Performance Explorer (TIBCO Spotfire) (SaaS), McKesson Business Insight, McKesson Performance Decisions (SaaS), McKesson Benchmarking (SaaS), Meaningful Use and Trendstar Analytics.
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  • Mckesson Health It
    Product Support Specialist
    Mckesson Health It Jul 2009 - Aug 2011
    Nashville, Tn, Us
    Provided direct customer support for the following healthcare products. Performance Explorer (TIBCO Spotfire) (SaaS), McKesson Business Insight, McKesson Performance Decisions (SaaS), McKesson Benchmarking (SaaS), Meaningful Use and Trendstar Analytics.
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Jay Willis Skills

Information Technology Management Project Management Enterprise Software Virtualization Cloud Computing Data Center System Administration Networking Process Improvement Infrastructure Consulting Business Process Improvement Vendor Management Software Documentation

Jay Willis Education Details

  • University Of North Georgia
    University Of North Georgia
    Information Technology

Frequently Asked Questions about Jay Willis

What company does Jay Willis work for?

Jay Willis works for N3s Consortium

What is Jay Willis's role at the current company?

Jay Willis's current role is Technical Consultant.

What is Jay Willis's email address?

Jay Willis's email address is ja****@****pse.com

What is Jay Willis's direct phone number?

Jay Willis's direct phone number is 167839*****

What schools did Jay Willis attend?

Jay Willis attended University Of North Georgia.

What are some of Jay Willis's interests?

Jay Willis has interest in Infrastructure It Implementations, Virtualization Solutions, Enterprise Intelligence, Systems Administration, Information Technology Solutions, Healthcare Technology.

What skills is Jay Willis known for?

Jay Willis has skills like Information Technology, Management, Project Management, Enterprise Software, Virtualization, Cloud Computing, Data Center, System Administration, Networking, Process Improvement, Infrastructure, Consulting.

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