Experienced & dedicated Help Desk Support manager & Senior Office Information Manager with 20+ years of related experience managing government programs & initiatives with an emphasis on system security, business analysis, process improvement efforts, business strategic alignment, relationship management, information technology and team leadership. Utilized regulations, policies and technical data to repair, maintain, and/or install computers, software & electronic office machines, such as duplicating and fax machines. Demonstrated ability to multi-task as a team leader. Results-driven with excellent communications skills.