Jay Yeager Email & Phone Number

St. Louis Park, Minnesota, Us

As the Director, Application Support I am responsible for the day to day operations and long term success for our Application Support team. Through chat, email and phone sources our team provides an extremely high level of service to our SaaS customers. The multiple tiered team addresses requests from “how to” questions through deeply technical issues. This Director role has very many facades which include:• Establish the path of success for the Application Support organization• Execute on projects designed to provide time savings and employee enablement• Identify opportunities for team members to capitalize on their strengths• Build bridges across the entire organization to create better collaboration • Create KPIs that best align to our team and company’s goals for success• Develop a Premium Support offering to provide “white glove” support for our customers

Santa Clara, California, Us

The Sr. Support Delivery Manager role that I play at Veritas is much broader than the title suggests. Currently I lead a global team of dedicated Technical Support Engineers and Technical Account Managers who support over 200 of our most critical global customers. These teams are within our premium service offerings and support some of Veritas’ SaaS and legacy on premise products. • Lead, mentor and coach team of highly skilled Technical Engineers and Technical Account Managers• Program manage and deliver the Technical Account Management offering for SaaS customers• Collaborate with global peers to deliver, adapt, and grow dedicated Technical Support offering• Create a pathway for the team to access all layers of the business (Sales, Engineering, Product Management & Support)• Identify areas of opportunity within our business to provide a better customer experience• Act as an escalation point for our engineers, customers, or internal teams

Cleveland, Oh, Us

The IT Manager role at CBIZ came about when my previous employer Payroll Control Systems was acquired by CBIZ. Within this role I am reported to the Director of Technology as well as the Director of Strategic Initiatives. I brought to CBIZ a new philosophy on how technologists can support our internal and external clients. The team that I lead has quickly become a valuable resource to all departments within our organization. We are constantly seeking new challenges and seeking opportunities for further bring efficiency and process improvement to our business unit. Below are some additional pieces that make up my current role.• Lead, mentor and coach team of technology and client focused individuals• Collaborate with operations team to identify and scope new development projects• Identify inefficiencies and provide needs analysis and process improvement methods• Create advanced internal and external metrics using a variety of reporting tools• Work as business analyst for Producers who are looking to secure complex clients• Manage several concurrent projects of varying difficulty and timeframes• Assist in strategic planning/purchasing for the IT team and business unit• Compile data from multiple SQL databases into singular cohesive report• Work with internal and external IT auditors to establish process and testing plans

Brooklyn Center, Mn, Us

While at Payroll Control Systems I was promoted to the Director of Technology Services which required me to lead and mentor a team of Software Support, Application Development and Network Administrators. This team was responsible for the infrastructure, database management, development, and support of our internal and external clients. This role required me to report directly to the President/Owner of the business. Additionally I was heavily involved in strategic planning of the business and was a decision maker for all IT related functions. Some of my key tasks while in this role were:• Lead, mentor and coach team of technology and client focused individuals• Provide the vision and direction for technology within the organization• Act as Database Administrator for our SQL Server environment • Identify process inefficiency and work with operations team to build a better process• Create solutions to unique client requests that are within the scope of service• Conduct detailed data analysis and create metrics around customer trends• Develop complex MS Excel reports to provide scheduled internal metrics• Collaborate with technology team to build better internal products• Lead implementation of new technology within our organization• Build business continuity plan and lead testing and execution

Brooklyn Center, Mn, Us

I was brought in to Payroll Control Systems as a Software Support team member whose main responsibilities involved resolving internal and external client issues as well as creating new processes to automate/enhance current manual tasks. During my time on this team I was able to utilize my development and database skillsets to provide a new level of support to the client base. I was promoted to Team Lead and was heavily involved in hiring new team members as well as being a mentor to them. Additionally I was tasked to do the following items:• Create EDI processes using SSIS and document corresponding procedures• Create SQL Stored Procedures to automate client data transfers and reporting• Create and maintain complex internal and external Crystal Reports• Manage timelines for multiple concurrent projects• Analyze and correct client and internal data issues • Migrate new client data from previous vendor database to current database• Develop custom scripts and applications using VB.NET and VBScript• Create process to migrate client data from legacy database to current environment

Minnetonka, Mn, Us

While working at AFG I primarily worked with our internal and external customers’ SQL Server 2000 and 2005 databases. The projects mainly consisted of creating/analyzing data layers in order to integrate our customer applications. These projects were mainly derived of the following types of tasks:• Create/Modify custom triggers, views and stored procedures in SQL Server • Convert SQL Server 2000 DTS packages to SSIS packages in SQL Server 2005• Evaluate/Discover inefficiencies in the above mentioned tasks and improve efficiencies • Create/Modify small C# applications• Analyze data irregularities and provide solutions to resolve issues• Build detailed MS Excel reports from layers of data from multiple entry points

Minneapolis, Mn, Us

My second role within Ceridian was leading a team of Customer Care support staff to assist our clients in managing their custom Applicant Tracking software. My role soon evolved into more of a data analyst and SQL developer over a team lead. While in this role I worked hand and hand with the client account managers, developers and business analysts. Identifying gaps within a client’s application components and providing supporting data was a large function of this role. Below are a few of the additional tasks that I completed on a daily basis:• Analyzed and migrated new and existing client data from old to new database• Created ad-hoc custom MS Excel reports and MS Access reporting solutions• Created data exports using SQL Server 2000 and DTS packages • Provided data analysis and created necessary requirements documentation• Acted as a project and vendor relationship manager• Managed Customer Care workflow while mentoring team on client service needs

Minneapolis, Mn, Us

My first role at Ceridian focused on managing and supporting a group of large HR and Payroll clients. The clients that I was supporting were some of the largest that Ceridian’s Human Resource Outsourcing (HRO) had at the time. At any given time there were several high importance and high visibility projects that I was involved in or managing. The day to day tasks that this role consisted of:• Provide project management for several concurrent projects• Create ad-hoc report writing using Crystal Reports • Build custom applications using programming languages (VB, ASP, MS Access)• Function as a data analyst for the clients’ HR and Payroll applications• Create and modify triggers and stored procedures within SQL Server• Work as the security admin to ensure Sarbanes Oxley compliance

I started my professional career as an Application Developer focused on troubleshooting applications that previous developers who were no longer at the organization had created. From that experience I was able to build my troubleshooting and programming skillsets to allow me to become the organization’s lead developer. Prior to my departure from Points North Consulting I was involved in all aspects of the business from providing the business analysis of a prospect to developing and managing the projects to supporting the client after the project was released. During my duration the below items were heavily focused on:• Reviewed client needs and created project scope documentation• Developed custom (HR/Payroll) applications using VB 6.0 and MS Access• Created custom backend databases using MS Access and SQL Server • Created project specific Stored Procedures, Triggers, and Views within SQL Server• Maintained internal SQL Server databases using maintenance packages and DTS• Managed custom/client specific projects from discovery to completion phase• Managed client and vendor relationships within various industries

Duluth, Mn, Us

* Website redesign & maintenance* Report creation* Data analysis