Aug 2016 - Present
AeroLeads people directory · profile
Jay Zutant Email & Phone Number
Making Progress And Having Fun
at
Lightwell Survey
1 work email found
@vivino.com
1 phone found area 415
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Making Progress And Having Fun
Location
Chesapeake Beach, Maryland, United States
Who is Jay Zutant? Overview
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Quick answer
Jay Zutant is listed as Making Progress And Having Fun at Lightwell Survey, based in Chesapeake Beach, Maryland, United States. AeroLeads shows a work email signal at vivino.com, phone signal with area code 415, and a matched LinkedIn profile for Jay Zutant.
Jay Zutant previously worked as Partner at Lightwell Survey and Senior Director of Global Business Operations at Vivino. Jay Zutant holds Bs, Business Management from Frostburg State University - University Of Maryland System.
Company email context
Email format at Lightwell Survey
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{first}@vivino.com
86% confidence
AeroLeads found 1 current-domain work email signal for Jay Zutant. Compare company email patterns before reaching out.
Profile bio
About Jay Zutant
It's about the people, and It should be fun. If you are uncomfortable, you are doing it correctly.
Listed skills include Product Management, Project Management, Process Improvement, Customer Experience, and 17 others.
Current workplace
Jay Zutant's current company
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7 roles · 29 years
Jay Zutant work experience
A career timeline built from the work history available for this profile.
Senior Director Of Global Business Operations
Scaling with high-quality supply yields the optimal experience.Lead organizational prioritiesScaled supply in 19 countries by 105% Increased Perfect Orders by 110%Optimized marketplace margins globallyHanded over $600 to Danish CustomsHad a blast with great people
Sep 2019 - Apr 2023
Head Of Top Customer Success
Held key role on the Global Customer Experience Leadership Team. Accountable for team of 75 that manages and develops our Top Buyers, Top Sellers, Concierge and Corporate Clients.Transformed customer experience organization by creating mission, vision and strategies for a mid-year 2018 roll out. Created alignment with enterprise-wide objectives, specifically focusing on "We'll Get You There" mission which immediately increased global net promoter score (NPS) 2-points.Successfully overhauled the customer experience on StubHub website. Built a matrixed team focused on identifying and resolving numerous functionality issues. Efforts lifted conversion of impacted users 10% to bring in an additional $125K in top line during month of testing and uncovered $120MM annual opportunity by identifying, testing, and prioritizing additional improvements.Increased overall team productivity and morale by spearheading monthly sessions with employee/leaders to discuss issues, define actions, and share results. Initiative resulted in employee satisfaction scores of 82 (ESAT) - an increase of 18-points from previous year.
Apr 2016 - Oct 2018
Head Of Customer Operations
Focused efforts on identifying and resolving internal and external issues, managing team to prioritize items based on customer impact. Continually streamlined internal processes and tools to efficiently handle customer interactions and owned CRM and BPM systems, ensuring full functionality.Decreased customer payment time from five days to same day, reduced internal costs $3M, and minimized untimely payments by introducing ACH payment option to sellers.
Aug 2014 - Apr 2016
Sr. Mgr. Buyer Operations And Strategy
Held oversight of critical buyer satisfaction metric NPS, working to streamline and improve pre/post purchase process to mitigate any friction.Significantly reduced wait time for gift certificates by 12 days, doubling the amount of gift certificate purchases year over year ($4M). Identified opportunity to automate the system by leveraging an internal business process management tool to deliver the positive results.
Aug 2010 - Oct 2014
Regional Operations Manager
Guided customer operations for 7 states, hiring, and staffing locations to facilitate last minute ticket pickups for hundreds of events annually generating mid double digit growth year over year. Streamlined inventory processes for on hand tickets nationally, identifying requirements and resources to automate process and deliver real time results.Assistant Regional Manager from 2006-2007Regional Coordinator from 2005-2006
May 2005 - Aug 2010
Freelance Adventurer
Yowebguy
All kinds of fun stuff:Web Designer/Host/Tech Consultant -Built and hosted sites for clients.Band Manager/Agent - Blue Yard Garden, James Turner Productions, Empyrean Records.Partner In OC Kayak & Exterior Motives.Concessions Partner - US Open(s), Kemper Open(s), US Senior Open(s).Really fun stuff:Air Force Special Ranger - "Species 2 (that's me with the rubber M16)Location Manager DC - "Traffic"Stage Manager - Los Lobos, Equality Rocks, DC July 4th, Tibetan Freedom
1998 - 2008
~10 yrs
1 education record
Jay Zutant education
-
Frostburg State University - University Of Maryland System
FAQ
Frequently asked questions about Jay Zutant
Quick answers generated from the profile data available on this page.
What company does Jay Zutant work for?
Jay Zutant works for Lightwell Survey.
What is Jay Zutant's role at Lightwell Survey?
Jay Zutant is listed as Making Progress And Having Fun at Lightwell Survey.
What is Jay Zutant's email address?
AeroLeads has found 1 work email signal at @vivino.com for Jay Zutant at Lightwell Survey.
What is Jay Zutant's phone number?
AeroLeads has found 1 phone signal(s) with area code 415 for Jay Zutant at Lightwell Survey.
Where is Jay Zutant based?
Jay Zutant is based in Chesapeake Beach, Maryland, United States while working with Lightwell Survey.
What companies has Jay Zutant worked for?
Jay Zutant has worked for Lightwell Survey, Vivino, Stubhub, and Yowebguy.
How can I contact Jay Zutant?
You can use AeroLeads to view verified contact signals for Jay Zutant at Lightwell Survey, including work email, phone, and LinkedIn data when available.
What schools did Jay Zutant attend?
Jay Zutant holds Bs, Business Management from Frostburg State University - University Of Maryland System.
What skills is Jay Zutant known for?
Jay Zutant is listed with skills including Product Management, Project Management, Process Improvement, Customer Experience, E Commerce, Customer Service, Crm, and Analytics.
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