Jay Shah Email & Phone Number

Saint John, New Brunswick, Canada

Customer Assistance: Effectively communicated with customers to understand and diagnose technical problems, providing clear instructions and guidance to resolve issues promptly.Problem Solving: Utilized advanced troubleshooting techniques to identify and address complex technical issues related to internet connectivity, VoIP services, and mobile network connectivity.Technical Expertise: Demonstrated proficiency in a wide range of telecommunications technologies, including routers, modems, IP phones, and mobile devices, ensuring efficient resolution of customer inquiries.Documentation and Reporting: Maintained detailed records of customer interactions, troubleshooting steps, and resolutions in the company's CRM system, enabling the development of comprehensive knowledge bases and analytics for continuous improvement.Collaboration: Worked closely with cross-functional teams including network engineers, software developers, and product managers to escalate unresolved issues, provide feedback on product performance, and contribute to the development of customer-centric solutions.

Saint John, New Brunswick, Canada

- Provided exceptional technical support to clients, troubleshooting hardware and software issues via phone, email, and remote access tools.- Demonstrated expertise in diagnosing and resolving network connectivity problems, ensuring minimal downtime for end-users.- Collaborated closely with cross-functional teams to escalate and resolve complex technical issues efficiently.- Developed and maintained comprehensive documentation and knowledge base articles to streamline support processes and improve resolution times.- Delivered training sessions to clients on software applications and best practices for maximizing system efficiency.- Acted as a liaison between clients and product development teams, advocating for enhancements and bug fixes based on user feedback.

Ahmedabad, Gujarat, India

Managed and created content for the various social media channels. Used my expertise in social media marketing and strategy to create engaging and informative content that resonates with the target audience.Worked with clients to understand their design needs and goals, and created visual designs that aligned with their brand imageDesigned marketing collateral such as brochures, flyers, and bannersCreated digital designs for social media, website, and email campaigns

Gujarat, India

Worked with clients to understand their design needs and goals, and created visual designs that aligned with their brand imageDesigned marketing collateral such as brochures, flyers, and bannersCreated digital designs for social media, website, and email campaignsWorked with the marketing team to develop creative concepts and ideas for campaignsContributed to the development of brand guidelines and ensured consistency across all designs.Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign)Knowledgeable in HTML and CSSFamiliar with UX/UI design principlesStrong attention to detail and ability to work in a fast-paced environmentExcellent communication and collaboration skills

Aec, Graphic Design

Bca, Computer Application