Jay C. Email & Phone Number

I am a well-qualified senior automotive technician and quality control professional with 16 years’ experience in the motor trade specialising in Mercedes Benz service and repairs.My duties as senior technician and quality controller include undertaking quality control operations and supervising work quality for an average throughput of 40 vehicles per day. I check that all service and warranty work is completed properly to best standards and road test all customer vehicles in for service work and repairs once work is completed. I also advise and instruct 27 Service Technicians and supervise, train, coach and mentoring apprentices.I plan and organise daily workloads and can apply my skills and knowledge to unfamiliar tasks and technical problems. I am highly competent at following and interpreting written instructions and applying specified installation techniques to a variety of components.I have effective job and people management skills with comprehensive workplace health and safety experience and high awareness. I am innovative and resourceful and have successfully developed and employed new thinking to resolve difficult operational problems and achieve substantial time and dollar cost reductions.I have strong computer skills using Microsoft Word, Excel, Outlook and internet as well as Mercedes Benz Australia specialist technical service and maintenance software including Era, Petana, Eva and Wis.My key strengths are a comprehensive understanding of the automotive servicing industry, effective and efficient people management and training skills. I am reliable with strong learning ability, efficiency and thoroughness. I work effectively with a broad range of industry colleagues, senior management and customers and communicate well in team environments as well as being able to operate reliably on my own.PROFESSIONAL ASSETSHighly developed automotive problem identification and solving skillsComprehensive service and repair experience with Mercedes Benz passenger vehiclesWell-developed ability to operate creatively and efficiently in flexible mannerConfident and capable in team leading, delegation and managementA fast learner showing initiative, flexibility and adaptability in changing circumstancesSolid negotiating and effective conflict resolution skills.OTHER INDUSTRY TRAININGRegular and comprehensive specialist training undertaken at Mercedes Benz Australia Ltd Training Centre,