Jaya Gupta Email & Phone Number

Natick, MA

• Partner with managers in customer facing engineering groups to determine & prioritize field enablement projects based on their Absolute Priorities (APs)
• Contributing on the governance team to introduce a sales asset management system to recommend assets based on customer interest, sales/adoption cycle and prior success
• Updated and rolled out Technical Sales competency model in collaboration with senior management
• Identifying gaps in learning and development plan in relation to… Show more
• Identifying gaps in learning and development plan in relation to the updated competency model
• Designed and developed selling skills workshop as part of ramping up sales engineers

Natick, MA

• Driving strategic learning programs: Building strong relationships with key stakeholders in a consensus driven organization
• Developed new hire onboarding program to support 80+ engineers per year
• Increased organizational efficiency by reducing onboarding time by 3+ weeks per engineer
• Developed and executed levels 1, 2 and 3 evaluation strategy using the Kirkpatrick Model
• Reported on the results of program execution with recommendations for improvement
• Modularized… Show more Driving strategic learning programs: Building strong relationships with key stakeholders in a consensus driven organization

• Delivered new hire technical training for MATLAB based toolboxes
• Developed product release training videos to help customer facing organization learn the new features
• Led voice-of-customer sessions to collect and communicate high impact customer issues influencing product development
• Provided technical tier-1 and tier-2 assistance to customers and worldwide technical support engineers
• Led a group of engineers to prioritize and deliver technical support to worldwide… Show more
• Led a group of engineers to prioritize and deliver technical support to worldwide customers Show less

• Trained worldwide support team in JDA POS, JDA Back-Office and JDA CRM software
• Developed a comprehensive program to support on-the-job application of training
• Developed certification exam for JDA CRM software
• Utilized communication and analytical skills to resolve customer issues with retail in-store systems

• QA & Test contact for Retail Point-of-Sale software developed using SCRUM methodology
• Prepared documentation for finished features including screenshots and development data
• Evaluated the existing test plans & prioritized features based on confidence of test coverage
• Interacted with Managers and Developers to understand scope of each story (feature) and develop test plan
• Designed, Developed and Implement test cases to test all facets of in- store system software

Ms, Computer Science

Bs, Computer Science