Jaya Gupta Email & Phone Number

Natick, Ma

• Partner with managers in customer facing engineering groups to determine & prioritize field enablement projects based on their Absolute Priorities (APs)• Contributing on the governance team to introduce a sales asset management system to recommend assets based on customer interest, sales/adoption cycle and prior success• Updated and rolled out Technical Sales competency model in collaboration with senior management• Identifying gaps in learning and development plan in relation to… Show more • Partner with managers in customer facing engineering groups to determine & prioritize field enablement projects based on their Absolute Priorities (APs)• Contributing on the governance team to introduce a sales asset management system to recommend assets based on customer interest, sales/adoption cycle and prior success• Updated and rolled out Technical Sales competency model in collaboration with senior management• Identifying gaps in learning and development plan in relation to the updated competency model• Designed and developed selling skills workshop as part of ramping up sales engineers • Conduct needs analysis with relevant stakeholders to recommend learning solutions to address gaps• Design and develop self-paced training solutions for just-in-time use by global workforce• Collaborate with subject matter experts (SMEs) to develop learning solutions for cross product training of sales engineers Show less

Natick, Ma

Driving strategic learning programs: Building strong relationships with key stakeholders in a consensus driven organization• Developed new hire onboarding program to support 80+ engineers per year • Increased organizational efficiency by reducing onboarding time by 3+ weeks per engineer• Developed and executed levels 1, 2 and 3 evaluation strategy using the Kirkpatrick Model• Reported on the results of program execution with recommendations for improvement• Modularized… Show more Driving strategic learning programs: Building strong relationships with key stakeholders in a consensus driven organization• Developed new hire onboarding program to support 80+ engineers per year • Increased organizational efficiency by reducing onboarding time by 3+ weeks per engineer• Developed and executed levels 1, 2 and 3 evaluation strategy using the Kirkpatrick Model• Reported on the results of program execution with recommendations for improvement• Modularized trainings to employ “learn-apply” model to maximize retention of content and efficacy of the program• Collaborated with SMEs to design advanced workshops for “Always-boarding” and conducted level 1 and 3 evaluation• Developed tools to aid in conversion of Instructor Led Training (ILT) solutions to self-paced for scalability• Designed blended solutions to include self-paced and coaching components for a comprehensive experience• Designed & delivered MATLAB training focused on interfacing with other programming environments & parallel computing Show less

• Delivered new hire technical training for MATLAB based toolboxes• Developed product release training videos to help customer facing organization learn the new features• Led voice-of-customer sessions to collect and communicate high impact customer issues influencing product development• Provided technical tier-1 and tier-2 assistance to customers and worldwide technical support engineers• Led a group of engineers to prioritize and deliver technical support to worldwide… Show more • Delivered new hire technical training for MATLAB based toolboxes• Developed product release training videos to help customer facing organization learn the new features• Led voice-of-customer sessions to collect and communicate high impact customer issues influencing product development• Provided technical tier-1 and tier-2 assistance to customers and worldwide technical support engineers• Led a group of engineers to prioritize and deliver technical support to worldwide customers Show less

• Trained worldwide support team in JDA POS, JDA Back-Office and JDA CRM software• Developed a comprehensive program to support on-the-job application of training• Developed certification exam for JDA CRM software • Utilized communication and analytical skills to resolve customer issues with retail in-store systems

• QA & Test contact for Retail Point-of-Sale software developed using SCRUM methodology• Prepared documentation for finished features including screenshots and development data• Evaluated the existing test plans & prioritized features based on confidence of test coverage• Interacted with Managers and Developers to understand scope of each story (feature) and develop test plan• Designed, Developed and Implement test cases to test all facets of in- store system software

Ms, Computer Science

Bs, Computer Science