Jb (Jayabaskar) Rajagopal Email & Phone Number

Boston, MA, US

Waltham, MA, US

Currently working on a huge re-platforming project to replace our monolithic site with a highly available, scalable and modern site built with several micro frontends and distributed micro services.

Waltham, MA, US

Designed and implemented a highly available, scalable and fault tolerant distributed system to process shipment and delivery events from fulfillment platform, this system processes hundreds of thousands of order/item events everyday. Because of it's distributed nature enabled different functions like order state update, shipment notifications to customer.

Waltham, MA, US

Accelerated our move to cloud and greatly improved the availability and scalability our services and improved developer experience by building Kubernetes clusters in AWS from scratch using Terraform(TACK) to deploy our micro services as docker containers. Also set up the CI/CD using bit bucket, Jenkins swarm client, Helm chart and Jfrog.

Bangalore, Karnataka, IN

Hartford, CT, US

• Designed and developed an AUTO insurance solution in KANA Enterprise platform for The Hartford Insurance personal lines system. Customized, configured, designed and developed the KANA enterprise CRM solution for The.
• Implemented Asynchronous web service integration in KANA enterprise using CXF framework. This solution saved operations cost by reducing the Average call handling time.
• Implemented "SOAP over JMS" web service integration in KANA Enterprise.
• Designed and developed several business process flows in KANA.
• Developed and imported JAVA Bean Utils(custom written java classes) into KANA Enterprise.
• Analyzed and resolved several critical KANA production tickets post implementation.

Bangalore, Karnataka, IN

• Tech lead for Hartford’s former CRM (CSC’s Exceed) application. Exceed is a three tier architectureapplication with.NET Frontend, JAVA/XSLT middleware and Mainframe (COBOL/CICS/DB2) backend system. Responsible for.
• Designed, developed and implemented complex Home Insurance cross-sell algorithm which involved two web service integrations and complex business logic across three different front-end application.
• Reduced the production incident backlog from 150 tickets to all time low of 19 with Zero HIGH and Medium tickets by redesigning highly problematic application logics. Received Hartford’s “Business Aligned” award for.
• Conducted VOC (Voice of Customer) sessions by meeting the sales/service representatives that use our application and implemented their suggestions and fixed their pain points to increase operational efficiency.

Bangalore, Karnataka, IN

• Hartford’s Personal Lines Auto System developer designed and developed several complex enhancement projects.
• Designed and developed the Hartford’s TrueLane program (Telematics device usage program) –Received Hartford’s special recognition award for this project.
• Designed and executed a multi-year recovery program which refunded difference in rates to the customer, this involved very complex rating and interest calculation logics. – Received Hartford’s special Recognition Award.